Hi Friends, I would be great if any one can help me with some games which can be incorporated with email etiquette training. Thanks Sanigeo
From India, Kochi
helo please send somthing relted to this.... and would also like to know that, if there are 5-6 mails which are continous like a chain mail so in our current mail in that mail trail do we need to write the statement:- THIS IS IN REFERENCE TO THE CHAIN MAIL/ MAIL TRAIL OR FOLLOWING MAIL BELOW" if we want that people to whome we are sending the mail are not replying or should we straitaway write the the reason for which we are writing the mail.
From United States, San Jose


I can suggest the following, but you will need to work on it

- give a hypothetical situation and ask participants to draft a regular Inter Office Memo to be put up on the notice boards and a draft of the same to be emailed. Point out the differences

- draft a variety of replies to another hypothetical situation and ask participants to rate the one they liked the best and the one they liked the least. Ask for reasons for their preferences and share it in the training. This will emphasis the individuality of the person generating emails.

As regards, chain mails, I would strongly discourage the practice particularly if it has some religious connotations / get rich schemes/ plays on the fear or greed of the reader / or is just a promotion scheme. In the rare event that the email contains something of good value and in your opinion needs to be shared, ensure that while forwarding it, all the received from details are deleted. Alternatively cut and paste the contents and then forward it. Better still cut paste and forward to your email ID, so you can actually view the contents and then forward it.

Trust my reply adds value to this post.

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From India, Mumbai
You asked about activities that can be included in e-mail etiquette Training. The best option here could be Role Plays. You can give a hypothetical situation where an employee seeks some help from another colleague on an issue which is very critical (through mail). He has been asked by his manager to seek help. In most cases, people will mark a cc to the Manager. Howver, in this case, a copy is not required as Manager need not know how both employees helping each other.
This will help emphasize the point ...."CC field should be used with utmost care..."
..In case you are interested in getting your Training Content customized, you can contact us. We provide Training Content Design and Development Services. <link no longer exists - removed>
Davinder Kaur


From India, Delhi

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