Its a wonderful presentation on Customer Service. Its not only comprehensive but prepared very professionally.
Do you mind telling me where you collected the material for this ppt.I have to prepare a similar presentation for inhouse training. The subject area is CRM/customer service. I have searched online but there is A LOT of material available, sort of leaves one doubting the credibility. Will really appreciate if you or anyone on CiteHR can name some reliable websites for this purpose. Thanks
24th May 2010 From Pakistan, Karachi