Dear members of Cite HR,
Enclosed is a detailed presentation on "Customer service & satisfaction"....This could be used for handling training sessions on 'Customer Service'.
Best regards

Attached Files
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File Type: ppt Managing Customer Service-1.ppt (460.5 KB, 2889 views)

thanx as it was lengthy so found it little bore but it was good. and thanx for helping others...........
Dear Lakshmi,
Its a wonderful presentation on Customer Service. Its not only comprehensive but prepared very professionally.
Do you mind telling me where you collected the material for this ppt.I have to prepare a similar presentation for inhouse training. The subject area is CRM/customer service. I have searched online but there is A LOT of material available, sort of leaves one doubting the credibility. Will really appreciate if you or anyone on CiteHR can name some reliable websites for this purpose. Thanks
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