Its a wonderful presentation on Customer Service. Its not only comprehensive but prepared very professionally.
Do you mind telling me where you collected the material for this ppt.I have to prepare a similar presentation for inhouse training. The subject area is CRM/customer service. I have searched online but there is A LOT of material available, sort of leaves one doubting the credibility. Will really appreciate if you or anyone on CiteHR can name some reliable websites for this purpose. Thanks