Dear members of Cite HR,
Enclosed is a detailed presentation on "Customer service & satisfaction"....This could be used for handling training sessions on 'Customer Service'.
Best regards
Lakshmi:p:neutral::lol:

Attached Files
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File Type: ppt Managing Customer Service-1.ppt (460.5 KB, 2889 views)

thanx as it was lengthy so found it little bore but it was good. and thanx for helping others...........
Dear Lakshmi,
Its a wonderful presentation on Customer Service. Its not only comprehensive but prepared very professionally.
Do you mind telling me where you collected the material for this ppt.I have to prepare a similar presentation for inhouse training. The subject area is CRM/customer service. I have searched online but there is A LOT of material available, sort of leaves one doubting the credibility. Will really appreciate if you or anyone on CiteHR can name some reliable websites for this purpose. Thanks
Regards,
Nashia
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