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Thanks for the posting. First, I thought that Gap Anaysis referred to Gap between Perceptions and Expectation (similar to the SERVQUAL tool). Now, I realise it's the gaps between targets set and what's achieved for the various metrics used when Balanced Scorecard type of Performance Management System is employed.
Have a nice day
From United Kingdom
email@example.comHi, When clicking the excel (Metrics Gap Analysis) link, I’m getting a blank page. My pop-up blocker is turned off. would you mind resending?
From United States, Dallas