Dear friends,:) Please find attached an example of Gap Analysis through Metrics...:-P Hope you will like it...:icon1: Take Care......
From China

Attached Files
File Type: xls Metrics Gap Analysis V0[1].1.xls (168.0 KB, 4241 views)

Dear Deepak,
Thanks for the posting. First, I thought that Gap Anaysis referred to Gap between Perceptions and Expectation (similar to the SERVQUAL tool). Now, I realise it's the gaps between targets set and what's achieved for the various metrics used when Balanced Scorecard type of Performance Management System is employed.
Have a nice day

From United Kingdom
Hi, When clicking the excel (Metrics Gap Analysis) link, I’m getting a blank page. My pop-up blocker is turned off. would you mind resending?
From United States, Dallas

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