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Thread Started by #HR Prop

Dear all....................
Lets come together and share the e-books on Motivation of Employees or Related Subjects that we have with us with all the CIteHR members ...................... This will help loads of HR guys there to learn and implement things .........!!!:huh:
Are you ready to take this challenge to share all the knowledge that you have ??????????????????:huh:
Then here's your chance..................... Lets share and multiply our knowledgebase with this Unique excersise..........:lol:
So guys lets pour in as much as we can...........

NOTE : IF YOU VIEW THE POST then REPLY TO THE POST IS MUST .......... hehehehe :)


Cheers
HrProp:lol:
29th May 2008 From India, Pune
Dear All, I am sharing the PDF Regards Aswin
25th February 2010 From India, Madras

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hai, iam doing project on organizational deveiopment but icant find the relevent infor mation regarding. so kindly help by providing it.
26th February 2010 From India, Hyderabad
Good initiative. I am attaching a inspiring story of Mr. Ratan TATa.



The Tata Way

Meeting with H N Srinivas – Senior Executive Vice President, Taj Group of Hotels

Last evening, I had a dinner meeting with HNS in Goa (I was there for a National Institute of Personnel Management conference – as a speaker).

He narrated the 26 th November 2008 terror attack on Taj Mumbai and there were some important points.

A. Terrorist entry

1. They entered from the Leopold Colaba hotel entrance and also from the northern entrance – spraying indiscriminate bullets on the Taj security personnel and guests in general.

2. Though Taj had a reasonable security – they were surely not equipped to deal with terrorists who were spraying 6 bullets per trigger.

3. The strategy of the terrorists was to throw chunks of RDX in an open area that will explode and burn – creating chaos so that the guests and staff run helter skelter so that the terrorists could kill them. The idea was to create maximum casualties.

4. There were several critical gatherings and functions happening in the hotel on that day – a Bohra wedding, global meet of Unilever CEOs and Board members and 2 other corporate meetings were being held in the hotel – besides the usual crowd.

5. The firing and chaos began at about 8.30 p.m. and the staff including employees on casual and contract basis displayed exemplary presence of mind, courage and sacrifice to protect the guests who were in various halls and conference rooms.

B. Stories of Staff Heroics

1. A young lady guest relation executive with the HLL gathering stopped any of the members going out and volunteered 3 times to go out and get stuff such as ice cubes for whiskey of the guests when the situation outside the hall was very explosives and she could have been easily the target of the bullets

2. Thomas George a captain escorted 54 guests from a backdoor staircase and when he was going down last he was shot by the terrorists

3. There were 500 emails from various guests narrating heroics of the staff and thanking them for saving their lives

4. In a subsequent function, Ratan Tata broke down in full public view and sobbed saying – “the company belongs to these people”. The wife of Thomas George who laid his life saving others said, she and the kids were proud of the man and that she did not know that for 25 years she lived with a man who was so courageous and brave

5. The episode happened on 26 th November, a significant part of the hotel was burnt down and destroyed – the hotel was re-opened on 21 st December and all the employees of the hotel were paraded in front of the guests

6. It was clearly a saga of extra-ordinary heroics by ordinary people for their organisation and in a way for their country. The sense of duty and service was unprecedented

7. The young lady who protected and looked after the HLL guests was a management trainee and we often speak of juniority and seniority in the organisation. She had no instructions from any supervisor to do what she did

a. She took just 3 minutes to rescue the entire team through the kitchen

b. Cars were organised outside the hotel as per seniority of the members

c. In the peak of the crisis, she stepped out and got the right wine glass for the guest

8. People who exhibited courage included janitors, waiters, directors, artisans and captains – all level of people

C. The Tata Gesture

1. All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed

2. Relief and assistance to all those who were injured and killed

3. The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav-Bhaji” vendor and the pan shop owners

4. During the time the hotel was closed, the salaries were sent my money order

5. A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help

6. The thoughts and anxieties going on people’s mind was constantly tracked and where needed psychological help provided

7. Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility

8. Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required

9. Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or getting killed – were affected.

10. The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President for 3 weeks

11. Ratan Tata himself asked the families and dependents – as to what they wanted him to do.

12. In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.

13. What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10K per month for all these people for 6 months.

14. A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover her

15. New hand carts were provided to several vendors who lost their carts

16. Tata will take responsibility of life education of 46 children of the victims of the terror

17. This was the most trying period in the life of the organisation. Senior managers including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible

18. The settlement for every deceased member ranged from Rs. 36 to 85 lacs in addition to the following benefits:

a. Full last salary for life for the family and dependents

b. Complete responsibility of education of children and dependents – anywhere in the world

c. Full Medical facility for the whole family and dependents for rest of their life

d. All loans and advances were waived off – irrespective of the amount

e. Counselor for life for each person

D. Epilogue

1. How was such passion created among the employees? How and why did they behave the way they did?

2. The organisation is clear that it is not something that someone can take credit for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs

3. It has to do with the DNA of the organisation, with the way Tata culture exists and above all with the situation that prevailed that time. The organisation has always been telling that customers and guests are #1 priority

4. The hotel business was started by Jamshedji Tata when he was insulted in one of the British hotels and not allowed to stay there.

5. He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres.

6. When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?

7. The whole approach was that the organisation would spend several hundred crore in re-building the property – why not spend equally on the employees who gave their life?

(Narrated by some on else)

Arvind Jawale
2nd June 2010 From India, Mumbai
The Goal A process of ongoing improvement.pdf is not opening after save, can you attach it again. adding one from my end, may be repeated Thanks, Pramod
2nd June 2010 From India, Pune

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Nice Thought ..... HRProp... and Thanks Ashwin for laying the 1st stone... :-) Please find attached one usefull material from my send Thanks Jyothsna
2nd June 2010 From India, Hyderabad

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hi all, Pls find an excellent book on goals...by brian tracy.. regards anil
2nd June 2010 From India, Bangalore

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hi find the attachment Thanks Deepa
23rd June 2010 From India, Hyderabad

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Hi pls find the attached.Hope it will be seen useful. Thanks. Every time I find the meaning of life. but it changes.
28th June 2010 From India, Madras

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Hi pls find the attached.................................................................
28th June 2010 From India, Madras

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File Type: pdf WhoMovedMyCheese.pdf (1.84 MB, 1074 views)

i love books n i so i agree to u...
29th June 2010 From India, Bhopal

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File Type: pdf How Would You Move Mount Fuji.pdf (1.41 MB, 861 views)

Hi! Here is a gem.. I am sure the community would benefit from one of this ageless and best sellers!! Haresh
30th June 2010

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Hiii all, nice idea... sorry for delay in contributing.. hope this contribution will help all the folks. regards, Devan
30th June 2010 From India, Visakhapatnam

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File Type: pdf 100 ways to motivate others.pdf (2.01 MB, 856 views)

Thats a great idea. I am sharing an ebook on the subject. Regards, RH
30th June 2010 From Pakistan, Lahore

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File Type: pdf 101 Mini Motivators.pdf (342.8 KB, 848 views)

i share mine...................ok.............. you might be not love it ...but this is first try so a..........................ok..check it..
1st July 2010 From India, Ahmadabad

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i would like to suggest that if any body read that books then please also post some lines for that books... so other can easily judge.....as you know that we don;t have much time....so..
1st July 2010 From India, Ahmadabad
Pls find the attached The One Minute Manager an inspiring Management book.
1st July 2010 From India, Madras

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Dear All,
Thank you for the excellent contributions.
I am looking for "Talk Less, Say More" by Connie Dieken e-book and would be really grateful if anyone could provide me with the same.
Regards
Shirin
4th July 2010 From United Arab Emirates, Dubai
Hi Some how I managed to reduce the file size, pls find the attached.
5th July 2010 From India, Madras

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Hello Gentlemen,
I want to say smthing about Contractor, want to give a new name to contractor-ship but I need ideas so if you have then please. But keep in mind that its related to welfare of general purpose.
And one thing more why I say gentlemen because I think other than gentlemen nobdy have will power to think big. (I meant from Female)
6th July 2010 From India, Lucknow
Pls find Awaken the giant within you by Anthony Robbins..I found this in one of the forums.
7th July 2010 From India, Delhi

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Yes it is good idea as the saying goes - vidya is dan and more you give to others the more it multiply. regards permeshwer
7th July 2010 From India, Pune
Dear all, Pls find attached "How to Become a Better Negotiator" ebook. Hope it’ll be of useful to u all..
8th July 2010 From India, Coimbatore

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hi...........this is pdf "Inspiring Thoughts " by Swami Sivananda... its awesome check it out..plz
10th July 2010 From India, Mangaluru

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Dear Please find an attachment of a motivational book "Awaken the Giant within" by Anthony Robbins. I am sure you will find it useful in your life. Regards Ajay
11th July 2010

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Hello everyone, I am attaching an ebook 'How to Develop Self Confidence' All the posts which are posted here so far are really good. Thanks
12th July 2010 From India, Pune

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Hi I am Buhle
I am new in this and I am even new in HR. thier is a lot to learn from my side. I need baby staps. I do not know where to start because I will be starting a course on HR management soon. I need your help
Buhle

14th July 2010 From South Africa, Durban
Thanks a lot Aswin..........................keep posting.......................................................its helpful for everyone......................
22nd January 2013 From India, Cuttack
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