Listen Carefully
Posted 28-08-2008 at 10:27 AM by pandia
LISTEN CAREFULLY
Fortunately it’s never too late to improve your ability to listen by:-
M.L.PANDIA
Fortunately it’s never too late to improve your ability to listen by:-
- CONTROL EMOTIONS- Specialists say our emotions are powerful obstacles to listing. They colour what we hear and prevent us from forecasting on what is being said. Another emotional stumbling block to effective listening is anxiety about how to respond. Once you stop warring about what to say, you will become more receptive. You don’t have to respond quickly. Pausing a moment before making a response is a sign of respect. Breathing deeply or counting silently will help you relax. And to prevent your mind from wandering, focus your attention on what speaker is saying. Also notice details about the speaker: how fast he talks, how formal he is and how much eye contact he offers. Sharp differences in style can create tension. Tuning in to and accepting his style can help you concentrate. It also serves to establish a strong connection that leads to better understanding.
- CONSIDER ALL SOURCES- One major obstacle to effective listening is labeling the person you are talking to –boss, peer, and subordinate. This process can hurt you in business; especially if it alters your impression of employees lower on the ladder. Wise executives encourage communication outside traditional lines of reporting.
- LISTEN AGGRESSIVELY-Asking the right question is the secret of good conversation. Express your curiosity by asking questions why? It helps in better understanding of the subject besides generating interest.
- DON’T JUMP TO CONCLUSIONS-Many professionals; trained to be problem solvers, think they have identified the problem the speaker has finished talking about it. But if you react too quickly, you may make speaker feel inadequate. And you could fail to gather the information you need to find the best possible solution.
- UNDERSTAND THE OTHER PERSON’S NEED- If you want to influence, you fist need to listen to and understand the other person. Only after meeting that person’s need to be understood should you try to influence him. Effective business people listen for “hot buttons” or unsatisfied needs that can be used to clinch a deal.
M.L.PANDIA
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