Is anybody aware of any basic books on English that can be useful to improve communication skills ( wanted to suggest some to my engineers as most of them are deputed in call centers )
I have just used the "cambridge dictionery " software
it svery very good.
worth trying as it gives u a papaerless system to learn as it is a Cd
secondly it helps u as it has many excersices and different level of it.
its easy to use as it can be installed and any employee can use it in his/her spare time
do get one
Note: i will definately give the names of the books u need
Word Power made easy : Norman Lewis
English Grammer : thomson and martinet
Essays by samuel Smiles (3-4 books) (an essential set of books , i must say due to its superb composition and usage)
Write Better , Read Better : Reader's Digest Publication (for those who have good command over vocab and grammer ) (again an essential book)
In addition to above , Kev Nair's course can also be considered.
ll get back to you with few more names i m not able to recall rt now.
First identify the areas
1. spoken- more hands on trg would help
2. written- if its more grammar related then may be I can suggest books with self learning exercises
3. presentation skills- hands on role plays
4. Corporate etiquette- trg
It would be better to put them thru training. In my view books on communication skills usually serve as a reminder to training but dont actually improve the comm skills.
You could do role plays with them if you dont have too much time.
myself is a trainer in english enhancement and here are my views to improve ur communication.
1 to make ur speech organs flexible get some voice and accent training. the book i recommend for this is "voice and accent training module by Arjun Raina director NSD delhi [speakeasy english]
2 get the book 'choose your english' by The british instt Mumbai. it is said that if u can reflect emotion thro words then u know the real english. and this book does teach u to express the emotion.the focus is on British English.
3.read and practice with "living english speech" by W S Allen .
If anyone is more interested to know about how to improve the communication skills using english he or she may write an email to me at
Why Vote? User validation is extremely important for good content to prosper.