Need KRA And KPI Template - Balanced Scorecard
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Need KRA And KPI Template - Balanced Scorecard

Ral Started The Discussion:

HI All,

I need some help with KRA and KPI templates as i have to create those for myself. I am currently in the Learning and development function. Also any information on creating KRA's and KPI's would be appreciated.

Thanks

Ral

leolingham2000 - Member Since: Apr 2005
HERE ARE SOME SUGGESTIONS FOR L&D POSITION


LEARNING AND DEVELOPMENT KRAs and KPIs.

KRA 1-deliver relevant and targeted programs to the
organization employees.

KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.

KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS

KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION.
===============================================
KRA 2-promote the programs/learning culture

KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.

KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL.

KPI 3--% INCREASE IN TYPES OF ACTIVITIES
===============================================
KRA 3-provide lead in the provision of
organization learning and development service

KPI 1--NO. OF TRAINING DAYS % INCREASE

KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE

KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE

KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE.

KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE.

KPI 6--% INCREASE IN COST.

KPI 7--% INCREASE IN RESOURCE REQUIREMENTS.

================================================
KRA 4-improvements in capabilities/capacities
to deliver L&D.

KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ]

KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %]

KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]




REGARDS

LEO LINGHAM

sangi_19 - Member Since: May 2006
Hi friends, Can somebody tell where to get the Key Performance Indicators for various positions - any site? regards, Sangi

leolingham2000 - Member Since: Apr 2005
THIS IS A BROAD GENERAL MIX, NOT TUNED TOWARDS
ANY PARTICULAR INDUSTRY OR ORGANIZATION.


MANAGER
LEARNING AND DEVELOPMENT
KRAs and KPIs.
KRA 1-deliver relevant and targeted programs to the
organization employees.
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS
KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION.
===============================================
KRA 2-promote the programs/learning culture
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL.
KPI 3--% INCREASE IN TYPES OF ACTIVITIES
===============================================
KRA 3-provide lead in the provision of
organization learning and development service
KPI 1--NO. OF TRAINING DAYS % INCREASE
KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE
KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE
KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE.
KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE.
KPI 6--% INCREASE IN COST.
KPI 7--% INCREASE IN RESOURCE REQUIREMENTS.
================================================
KRA 4-improvements in capabilities/capacities
to deliver L&D.
KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ]
KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %]
KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]
===============================================
==================================================
HR MANAGER
KEY RESULT AREAS.

KRA 1 Recruitment / Selection
KRA 2 Workforce Planning and Diversity
KRA 3 Performance Management
KRA 4 Reward Management
KRA 5 Workplace Management and Relations
KRA 6 A Safe and Healthy Workplace
KRA 7 Building Capabilities and Organisational Learning
KRA 8 Effective HR Management Systems, Support and Monitoring
================================================== ==================

For the management trainer, key result areas could be:
Design of solutions
Delivery of solutions
Evaluation of solutions
Budgets
Client satisfaction
Innovation
========================================

General Management or Senior Executive
KRAs include


Internal operations
Market development
Profitability
Organisational structure
Organisational vision and mission
Asset and liability management
Board of directors relationship
Productivity
Financial strategy
Business development
Technology
Customer satisfaction
Community relations
Regulatory compliance

=================================
Finance and Accounting
KRAs include


Credit referencing
Management information
Capital expenditure
Security
Financial analysis
Cost control
Internal audit
Regulatory reporting
Credit control
Financial records
Payroll
Cashflow forecasting
Budgeting
Costing
===================================

Sales
KRAs include

New business acquisition
Territory management
Customer care
Lead generation
Lead follow up (internal and external)
Account management
Customer retention
Interpersonal skills
Negotiating skills
Product knowledge
Sales forecasting

=====================================

Manufacturing
KRAs include


Stock control
Maintenance
Labour relations
Waste
Reworks
Productivity
Health and Safety
Quality control
Record keeping

======================================

Marketing
KRAs include

Advertising
Promotional strategy
Pricing
Market research
Field support
Marketing materials
Media relations
Sales support
Agency relations

======================================

Secretarial, Clerical and Administrative
KRAs include

Correspondence
Filing
Records management
Administrative support
Internal customer relations
Equipment maintenance
Forms administration
Scheduling
Supply maintenance and purchasing
Telephone coverage
Project support
Finally, key result areas for everyone in an organisation are:
Personal development
Professional development
Internal and external customer satisfaction
Public relations
Communication - oral and written
Interdepartmental relations
Project management

====================================

KPI FOR THE VARIOUS KRAs should be
-quantity oriented
-quality oriented
-time oriented
-cost oriented
or a combination .

Quantity
Number of units produced/published/sent/received/processed/deadlines
Calls per hour/day/week
New products introduced
Grievances per 100 employees
Staff turnover
Customer complaints and compliments
Error rate or reworks
Returned goods
Sales increased
Profit increased
Increase in market share


Cost
Variance against budget
s spent
Profit
Waste
Overtime incurred
Speed


Time
Reduction in number of minutes/hours/days etc.
Deadlines and schedules met
Average call response time
Projects completed per week/month etc.
Number of minutes between customers


Qualitative
Accuracy
Customer satisfaction
Repeat business
Mistakes
Reworks/repairs


Therefore:example

Key Result Area = Sales
Objective = Sell x new product to customers
KPI = Number of units sold per new customer whilst maintaining
gross profit level of 25%



ANOTHER IMPORTANT ARE IN BUSINESS IS
SUPPLY CHAIN MANAGEMENT

DEMAND PLANNING
-demand planning for core products
-demand planning for parts/accessories
-demand planning for critical items
-developing product life cycle trends
-product life cycle forecast for new products
etc

KPI could be
-remove stock shortages[ by %]
-improve inventory levels.[ 98% max]
etc
==================================
PROCUREMANT
-quicker stock replenishment
-continual stock replenishment
-reduction in lead time
etc

KPI could be
-improving stock availability [100%]
-reducing cost [ 5%]
-reduction working capital [ 7%]
etc
=======================================
SUPPLY
-better supply coordination
-more effective communication with supplier
-faster / timely communication
etc

KPI could be
-developing supplier profile [ all accounts]
-developing suppliers networking [ all accounts]
etc
===================================
RAW--INVENTORY
-quicker replenishment
-customer focused inventory building
-logistical lead time reduction
-demand based inventory
etc

KPI could be
-better material availability[100%]
-good/ usable inventory levels [ 98% satisfaction]
etc
=======================================
MANUFACTURING
-elimination of wastages in production
-improving throughput effiiciency
-process efficiency
etc

KPI could be
-reducing back orders[ nil %]
-improving targeted delivery date [ 98%]
etc
=================================
FINISHED --INVENTORY
-reduction in logical leadtime
-full stock availability
etc

KPI could be
-full total inventory[ 100%]
-full stock / range availability [ full range]
etc
=================================
ORDER SERVICE
-short--response time to query
-shortening order cycle time
etc

KPI could be
-making targeted delivery date [ 100%]
-providing order status [ at all times]
etc
==================================
DISTRIBUTION
-order fill rate
-ontime delivery
-backorder by age
-service/ parts availability
-targeted delivery date
-order completeness
-delivery reliability
etc

KPI could be
-improve order fill rate [ 98%]
-improve on-time delivery [ 98%]
-reduce shipment delays[ 0%]
etc
=============================
CUSTOMER SERVICE
-order status
-delivery reliabilitty
-documentation integrity
etc

KPI could be
-timely order status [ 100%]
-timely delivery status.[ 100%]
etc
================================================== =====
THE SUPPLY CHAIN MANAGEMENT KPIs
could include
-IMPROVING MATERIAL FLOWS
-REDUCE RAW MATERIAL INVENTORY LEVELS
-REDUCING PURCHASING COST
-REDUCE FREIGHT COST
-REDUCE OBSOLETE STOCK LEVELS
-IMPROVING WAREHOUSING OPERATIONS EFFICIENCY
-OPTIMISE STOCK LEVELS
-REDUCE LEAD TIME
-REDUCE TOTAL INVENTORY LEVELS
-REDUCE FINISHED STOCKS
-IMPROVE DEMAND FORECASTING
-IMPROVE MATERIAL RESOURCE PLANNING
================================================== ===

===================================
OTHER KPIs could be as follows

2.MANUFACTURING
- Unit volume level
- unit cost target
-production efficiency improvement
-productivity improvement
-quality improvement index
-capacity utilization

etc etc
==================================== MARKETING

-market share %
-new product launches success
-profit contribution by productlines

etc etc
=====================================
SALES

-sales against last year
-sales against target
-sales coverage improvement

etc etc
======================================
DISTRIBUTION

-market coverage
-customer coverage
-channel coverage

=======================================
CUSTOMER SERVICE

-CUSTOMER SERVICE IMPROVEMENT
-CUSTOMER SATISFACTION ACHIEVEMENT

ETC ETC
======================================
WAREHOUSING / TRANSPORTATION

-%ACHIEVED AGAINST ORDERS
-PICKING / PACKING RATE
-FINISHED GOODS INVENTORY LEVEL
-STOCK TURNOVER

‑====================================
FINANCE
-Cost of Capital USED
- Receivables leveL / against sales
-Bad‑debt level
-Debt‑equity ratio
=====================================
PROCUREMENT / SUPPLY

-raw material inventory levels
-cost saving target

etc etc

REGARDS

LEO LINGHAM

Ral - Member Since: May 2006
Thanks Leo, The information you provided was really apt. Thanks for your wonderful contribution this site needs dynamic people like you Cheers Ral

Rajendra Gehlot - Member Since: Apr 2006
Dear Sir, Regards, I want to know more about KRA & KPI. Pl, guide. Thanks, Rajendra Gehlot

leolingham2000 - Member Since: Apr 2005
RAJENDRA, COULD PLEASE BE MORE SPECIFIC, WITH YOUR QUESTION WHAT EXACTLY YOU WANT TO KNOW THANKS REGARDS LEO LINGHAM

nileshmer - Member Since: Sep 2006
Dear Friend, Please send me the KRA’s for the Software Engineer. currently i am working on the same. Regards, Nilesh

leolingham2000 - Member Since: Apr 2005
NILESH,

HERE IS A BROAD GUIDELINES OF A TYPICAL SOFTWARE ENGINEER.
SINCE THE SOFTWARE ENGINEERS MOSTLY WORK ON PROJECTS,
THE TYPICAL KRAs WOULD CHANGE. FOR YOUR PURPOSE , YOU MAY
MODIFY/CHANGE AS REQUIRED BUT RESTRICT KRAs TO MAXIMUM 7.

KRA 1
. Be responsible for the overall software engineering of the project including providing overall direction to others / partners.


Establish project plans including timelines and resources required for the project.
Monitor progress; address any issues across the project interfaces, ensuring that project deliverables and milestones are achieved.
Engage and provide direction as necessary to others , contractors or technical experts and manage related contracts and terms of appointment according to the relevant guidelines.
Provide regular project reports to the management
Facilitate the ongoing assessment of commitments and regular strategic reviews .

KRA 2

. Develop and support the software engineering project methodology of the project

Investigate, select, implement and maintain an appropriate software engineering project methodology across the complete project.
Ensure that appropriate software engineers, or consultants are engaged as required.
Select, develop as required, plus maintain software coding standards, plus full documentation.
Adapt software engineering industrial standards to:data collection/data analysis/security/
storage/data visualization etc
Ensure that all software engineering deliverables and milestones are achieved.


KRA 3

Manage the development , through implementing production standards, robust and ruggedised development processes

Manage all aspects of the process related to the development and production of the system.
Be responsible for implementing production procedures, including reliability testing, error handling, user interface, pilot releases, plus full documentation.
Plan, execute, monitor and manage thorough user/usability testing and feedback .


KRA 4

Establish links and working relationships with OTHER departments.

Establish vital links and understand the requirements of the diverse areas.
Apply proven software engineering techniques and solutions to achieve the objectives.
Act as a major channel for feedback communication, plus take into account this feedback in determining priorities for practical outcomes of the project.



KRA 5

Manage a team of project staff.
Establish a staffing strategy to deliver the specific project objectives in consultation with the management.
Recruit and appoint project staff and technical consultants as required following appropriate procedures.
Develop a clear project plan and communicate that with the project staff through an intensive induction process.
Provide technical and operational guidance to the project as necessary.
Assist staff to work through project impediments in a prompt manner.



KRA 6


Manage effective communication with TEAM members

Liaise with Management members, partners, technical advisors/consultants.
Be responsible for:
o relevant conference presentations and publications.
o dissemination of selected information to ALL CONCERNED.


7. Effective liaison with other projects and CONSUTANTS.



REGARDS

LEO LINGHAM

bcaoxynaz - Member Since: May 2007
hi,

I m new to HR, before I was in a financial company and I have done some KPI's about: sales, fees, profitability, assets, etc.

Now my manager wants some KPI for the HR department....

But on the HR side i m totaly new, so if someone could send me templates of KRA/KPI with formulas i ll appreciate a lot.

my email is:


Thanks



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