In all the frenzy of training corporate specific topics, i have lost the understanding between soft skills training and behavioural skills.. can some one provide me a clear distinction???
Soft skills, sometimes known as "people skills," are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which tend to be specific to a certain type of task or activity, soft skills are broadly applicable.
Soft skills are sometimes broken down into personal attributes, such as:
a sense of humor
and interpersonal abilities, such as:
the ability to teach.
It's often said that hard skills will get you an interview but you need soft skills to get (and keep) the job.
Thanks for the explanation; quoted from the following:
What is soft skills? - Definition from Whatis.com
BusinessDictionary.com defines "Soft skills" as "Communicating, conflict management, human relations, making presentations, negotiating, team building, and other such ability, defined in terms of expected outcomes and not as a specific method or technique such as statistical analysis."
soft skill definition
According to Wiki.Answers.com; "Soft skills are skills which are difficult to assign an objective numeric measurement to, such as empathy, or "being a people person".
Soft skills is a sociological term which refers to the cluster of personality traits, social graces, ability with language, personal habits, friendliness, and optimism that mark people to varying degrees. Soft skills complement hard skills, which are the technical requirements of a job. "
WikiAnswers - How would you define soft skills
Another way to explain is : "Soft skills are interpersonal skills such as the ability to communicate well with other people and to work in a team."
Definition "soft skills" - Collins English Dictionary & Thesaurus, spelling "soft skills" - Reverso
Here is a link to a good pdf file on "people skills training" :
Behavioural skills training on the other hand is a set of training to develope certain behavioural skill in people, such as how to attend to calls/complaints, front office/reception etc. The process is mechanical and is not designed to influence profound changes in people. It is delivered through demonstration/modeling, instructions, role-play/rehearsal, and feedback.
Here is a link to a PPT on Behavioural skills :
The Nine Behavioral Skills in Intrapersonal Communications
@ priyanka.purushotham; Hope the above suffices.
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