Re: Attrition & Retention Hi Neeta,
Any organization is as good as its head. Keeping the attrition rates low is a major focus for not only growing SME's but also for LE's. We primarily need to empathise with any of the employee resigning our organization, the reason could be many...Hierarchal Growth, Monetary benefit, opening in a Larger enterprise (They might believe and perceive so), Internal politics, Bossism, Health, Family & .....
Many of the Organizations conduct CRM training for their employees to consolidate/Convert external client, but fail to conduct similar program for themselves to retain their internal client...who are non other than their own employees. As an Organizational head we should try and implement a few value added internal client services periodically like...
1. Employee Feedback Forum - Once in a week (Ideally Weekends) & motive should be to make your employees speak their heart out.
2. Recreation Committee - To arrange periodic interactive programmes, Games, Outing, Get-togethers....
3. Greavience Cell - Headed by you.
4. Introduce open appraisal system - wherein every employee must asses him/herself once in a month or Quarter.
5. Closed appraisal.
6. Promotion or Increment should ideally be based on these appraisal - Therefore we create not only a transparent environment but also a highly competitive environment (Will assist in Organizational growth too).
Regards,
S. Giridhari Prasad.
9840716006.  |