Communication skill is one skill which not only helps us in becoming successful in our professional life but also helps us in our personal life,in dealing with people,understanding them,solving problems..as communication is not only speaking...but learning to listen as well.
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Amar Bir Singh
This presentation is well made.
It is good to see some slides being devoted to Listening.
In fact this is the most neglected aspect of Communication.
Most persons in their life times Speak, Read, Write and Listen
in that order, based on TIME .
For better communication good LIstening skills are essential.
V.Raghunathan..................................... ......... Navi Mumbai
Do you 'see' the commanality between the two words? They contain the same letters only arranged differently. What we - most of us - are doing most of the time is involved in hearing. And please rememeber that 'hearing' is not 'listening. Listening requires a conscious effort to understand, analyze, retain and use the information reaching us through the tympanic membrance in the ear- which works in tandem with the brain and the CNS. Whereas, any sounds reaching our ears - unfiltered, unfocussed - are labelledas hearing.
Coming back to the two words we began with:
Remember, to really Listen we have be actively involved in the process of listening which demands of us being SILENT, total and complete.
1)Avoid negativity: What comes to your mind when i say the word dog? most probably a series of pictures and thoughts will jump into your mind right after hearing this word. This happens because memories and thoughts are strongly interconnected in such a way that one word can make you recall tens of memories in seconds. Now if you talked about a negative topic even if it wasn't impacting any of the people you were talking to then most likely they are going to recall more related negative topics and they might catch a bad mood. (see What causes bad moods)
2)Its all about emotions: People don't feel good when meeting a person because of the way he treats them but they feel good because of the way he makes them feel. That's why people who make others laugh are considered interesting. now what if you talked about negative topics and made others feel bad? won't that make others dislike you? certainly that will happen and rarely there will be a person who is smart enough to realize that he dislikes the emotion you forced him to experience and not you (see Why do people hate others)
2)Approaching others incorrectly: One of the important communication skills tips you must keep in mind all the time when dealing with strangers is that the way you approach them will greatly impact the way they respond to you. If you approached someone during a moment when he was really busy or irritated then most probably you will get a negative response. If you interrupted someone who was talking then most probably he will become annoyed. Some people also made the mistake of approaching others from behind which was something that made most people feel uncomfortable. If you want to get positive results when communicating with others then put in mind that approaching others correctly and in the right time is a must (see also The right way to approach others)
4)Becoming more approachable: During the event those who smiled more often to strangers, those who seemed interested in others and those who were more energetic were approached by most people while those who seemed to be bored, not interested or those who had their Ipods on all the time were approached by the mininal number of people. All people want to feel loved and accepted and that's why the more you encourage someone to approach you by being nice to him the more is it likely that he approaches you (see How to become more approachable). Sometimes a simple act such as looking towards the person who is talking makes him feel wanted and encourages him to start a conversation with you
5) Using the right words: We were talking about culture differences when someone suddenly said that in some cultures they do a real bad thing which is using the language barrier to their advantage to make more money from tourists. A person who was sitting with us was real good in communicating with others, the guy said "its not real bad its just different". While the word different in this case had the same meaning of real bad still it was a real smart word to use in order not to annoy any of those who were present
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