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Minimum wages
Hi all can anybody update me regarding the minimum wages act which are applicable for call centers. 1 customer care executives will they fall into mw act 2 if not under which category they belong 3 what is the minimum wages whcih are applicable to customer care executives 4 is there any other act which applies to call center employees if not minimum wages act thanks in advance kanna yasaswy.
Corporate ring tone?
Hi ours is a service industry where many of our executives and managers are provided with cell phones. each one has different ring tones some cine songs too which irritate others. what do we do to have a corporate ringtone. i am planning to introduce corporate ringtone. any one can help me with their experience. we have corporate tie up with airtel for mobile communication. is there any service provider to provide a corporate ringtone. or airtel does this? appreciate your inputs / solutions.
Customer care. true story.
Customer care. true story. a few years ago british rail had a real falloff in business. looking for marketing answers they went searching for a new ad agency one that could deliver an ad campaign that would bring their customers back. when the british rail executives went to the offices of a prominent london ad agency to discuss their needs they were met by a very rude receptionist who insisted that they wait. finally an unkempt person led them to a conference room a dirty scruffy room cluttered with plates of stale food. the executives were again left to wait. a few agency people drifted in and out of the room basically ignoring the executives who grew impatient by the minute. when the execs tried to ask what was going on the agency people brushed them off and went about their work. eventually the execs had enough. as they angrily started to get up completely disgusted with the way theyd been treated one of the agency people finally showed up. gentlemen he said your treatment here at our agency is not typical of how we treat our clients in fact weve gone out of our way to stage this meeting for you. weve behaved this way to point out to you what its like to be a customer of british rail. your real problem at british rail isnt your advertising its your people. we suggest you let us address your employee attitude problem before we attempt to change your advertising. the british rail executives were shocked but the agency got the account the agency had the remarkable conviction to point out the problem because it knew exactly what needed to change
Vaccanies urgent
Hello guys we are looking for business analyst s/w engineers customer care executive m/f graphic designer flash designers website developer & designers backend support team sales agent outband process international operation mangers sales executives business development executives female pls send your cv s for delhi location at pstnindiain.com"pstnindiain.com regards
Customer care
Dear friends customer care case study of
Appraisal...
Dear seniors mine is domestic inbount call center. i require the appraisal formats for my company... i want this for customer care executives team leaders and quality incharge... i have never done this before... please guide me thru this... below are the job profiles of each designation: 1. customer care executives: handling inboung calls and cross sell to book or pitch for bookings. maintaining quality and discipline in the call center. 2. team leader: preparing reports handling employees cces maintain discipline taking new initiatives to maintain healthy environment. 3. quality incharge: maintaining quality of the cces taking mock calls and barging calls giving timely feedback to the agents preparing quality reports taking new initiatives ti improve the quality of agents. please provide me the formats asap. i will be highly obliged. thanks in advance sana : : :