Hello John,

It's always better to give as much info about yourself (whether student or manager...), aim and objectives.
This site (www.busimprove.com/AL-Khalaf1.pdf ) is about implementation of TQM.

You might like to read the article at http://ibacnet.org/bai2007/proceedin...007bai7680.doc

Here is one more from China Perception and development of total quality management in small manufacturers: an exploratory study in China. | Operations > Quality Control from AllBusiness.com

Have a nice day.
Narasimhan