rawat.aparna Started The Discussion:
Hi All I want few suggestions to improve the work performance of the call center employees.
You have to give some management training to employees.
Normally in a call center employees are not much more qualified. First of all you should do analysis of employees activities then after make questionnaire & fill it by employees. finally you can identify lack of skill & knowledge. Then discuss with your management & provide training to your employees.
I hope this is one is very help full to you.
Most of the call centre employees are moderately educated and their needs level are familial and societal in nature and therefore their motivation for performance, in my view, lies mostly in financial comfort and family bonding at the work palce.Therefore, it is worthwhile to conduct employee enagement activities to foster social bonding as wellas bonding with the organisation and design an incentive scheme to reward individuals and teams.After this, you can even provide a career path to aspiring employees.
HR & Labour Law Advsior
Found This Useful? +Vote Up This Page Via Google.
Why Vote? User validation is extremely important for good content to prosper.
Disclaimer: This network and the advice provided in good faith by our members only facilitates as a direction towards the actions necessary. The advice should be validated by proper consultation with a certified professional. The network or the members providing advice cannot be held liable for any consequences, under any circumstances.
Explore Topical Knowledge Areas
Topic Categories >> call centre career path labour law Location-India-Delhi management management training performance improvement Complete List Of Categories
Interesting Relevant Discussions