Performance improvement - management.. CiteHR

rawat.aparna Started The Discussion:

Hi All I want few suggestions to improve the work performance of the call center employees.

hardik1087 -  Member Since: Mar 2011
Hi Aparna,

You have to give some management training to employees.

Normally in a call center employees are not much more qualified. First of all you should do analysis of employees activities then after make questionnaire & fill it by employees. finally you can identify lack of skill & knowledge. Then discuss with your management & provide training to your employees.

I hope this is one is very help full to you.


saiconsult -  Member Since: Apr 2012
Most of the call centre employees are moderately educated and their needs level are familial and societal in nature and therefore their motivation for performance, in my view, lies mostly in financial comfort and family bonding at the work palce.Therefore, it is worthwhile to conduct employee enagement activities to foster social bonding as wellas bonding with the organisation and design an incentive scheme to reward individuals and teams.After this, you can even provide a career path to aspiring employees.

HR & Labour Law Advsior

nashbramhall -  Member Since: Feb 2008
Dear Aparna,

You have not given enough info aboutthe nature of the call centre and your role in it to give you any concrete suggestions. Have you tried searching the web? I found some tips at 12 great tips to improve call centre performance and How to Optimize Call Center Performance: 7 steps - wikiHow


  • Do not post anything derogatory about any company or person.
  • Sharing articles from other websites should be done by posting a link to the original article.
  • To discuss sensitive issues create a pseudo/anonymous account.
  • Please avoid repeat posting your company profile - such accounts are removed automatically.
  • Found This Useful? +Vote Up This Via Google.  

    Why Vote? User validation is extremely important for good content to prosper.
    Disclaimer: This network and the advice provided in good faith by our members only facilitates as a direction towards the actions necessary. The advice should be validated by proper consultation with a certified professional. The network or the members providing advice cannot be held liable for any consequences, under any circumstances.

    Cite.Co helps people come together to solve each other's problems on all aspects of professional life.
    Share This Discussion:

    3M Users, 100K+ Documents & 450K+ Discussions
    About Us - Advertise - Contact Us - RSS   On Google+  
    All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
    Privacy Policy | Disclaimer | Terms Of Service
    Facebook Page | Follow Us On Twitter | Linkedin Network