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Customer care trainingHi all i am trying to do training assessment for customer care staff in telecom industry... appreciate your input.... regards Reagrding customer serviceHi friends i was invited for talk on customer service in bank hey asked me to give a half an hour talk on customer service to their 35 member staff projecting myself as a customer with few topics related to hr and customer service...can anyone give some suggestions and feedback...and few topics to be covered....so that i can tune myself regards kumar Training areas/topics suggestions for sales peopleDear citehr team members can anyone suggest me for the major areas/topics which should be covered in trainings of sales team members. actually we have already planned few topics of trainigs such as negotiations skills product knowledge understanding customer needs etc. etc. but i look forward to your suggestions for topics so that any area should not be left to cover in our trainings. waiting your precious suggestion on sales training topics. regards ashima goyal Customer service trainingHiya need some advice on 6 hrs customer service training for my client. what are the relevant topics that i should cover? is there a particular module on an hourly basis that i can follow? tx sanchita Customer care for service industryAll dear friends working in service industry helo we all r concerned about customer care is it not special for a service industry? if u say "yes" this ppt is for u. just enjoy the details and use it in ur customer service sessions of training regards sandy Topics for group discussion ear all i am working in kpo and taking care of training and development sessions. in these training sessions i am also taking some gd s for the people but the topics should be latest. so can nay body help me out about the latest group discussion topics so that i can arrange these gds. you all are requested not to give the topics from tyconline cites for iim s where gd topics are flashed.i have already checked them out. i want some latest stuff. waiting for positive response from your side