Softskills training-need help

sheetalvasantdhuri · #1 (**permalink**) 05-07-2007, 12:03 AM

Dear All,

I have recently joined a callcentre & have been assigned a project on providing softskills training.

My first workshop is on telephone etiquettes,If you have any ppt or emails on the same plz mail it to on

I would also like to know what are the other topics on which training can be provided to employees to enhance softskills

Thanks a lot !!
Sheetal

Archana Saha · #2 (**permalink**) 05-07-2007, 11:57 AM

Hi,

Emmpower is a soft skill & behavioral competency development unit of L.Mathew Associates. L. Mathews Associates are Consultants and Facilitators / Trainers in various domains in India & abroad.

We specialize in training for IT, ITES, Manufacturing and Hospitality industries in India for the last 12 years.

Please find attached our Company Profile for your perusal. You may like to visit our website at www.emmpower.com

Regards
Archana

Sapana · #3 (**permalink**) 05-07-2007, 12:17 PM

Hi Sheetal,

Training on Telephone Etiquette is really very simple as you know (may be).
Don't worry i am sure you will do well. Please find attached file on the subject.

After this topic you can try for
1) Communication Skills
2) Team Building
3) Time Management
4) Building Self Confidence
5) Attitude towards Work
6) How to get rid of Stress or Stress Management
7) Keeping Positive Attitude

Presentation Skills
9) Leadership skills

Also try to get relevant feedback after the training, by preparing proper questionnaire & ask the trainees if they want training on any specific topic.

Regards

Sapana

kuntalsm · #4 (**permalink**) 05-07-2007, 02:14 PM

HI,
I hope this is of some help.
With regards,
Kuntal

sheetalvasantdhuri · #5 (**permalink**) 05-07-2007, 11:44 PM

Hey guys thank you so much god bless you.

I am glad people like you, maintain the true spirit of this site wherein you help other professionals unlike people who use this as a platform to sell their services,

Thank You!!!

Your slides are so articulately made

Vani Mullapudi · #6 (**permalink**) 06-07-2007, 05:32 PM

Hi Kuntal,

Your ppt is not opening. Please resend.

Regards,
Vani

kuntalsm · #7 (**permalink**) 09-07-2007, 07:05 PM

Hope this opens.
If not, please send me your personal email ID and I'll send you.
Rgds,
Kuntal

ashish08 · #8 (**permalink**) 19-07-2008, 03:37 PM

Hi Kuntal

I've joined new on the site and I am very glad to see your positive attitude and generous nature to help sheetal who was in need. We talk about the skills BUT U Practice them actually.Pls mention ur E mail on the site.

Regards,
Ashish

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