51Communication skills
Tone of Voice
Tone of Voice
According to Mehrabian, the tone of voice we use is responsible for about 35-40 percent of the message we are sending. Tone involves the volume you use, the level and type of emotion that you communicate and the emphasis that you place on the words that you choose. To see how this works, try saying the sentences in Figure 6 with the emphasis each time on the word in bold.
I didn’t say he borrowed my book.
I didn’t say he borrowed my book.
I didn’t say he borrowed my book.
I didn’t say he borrowed my book.
I didn’t say he borrowed my book.
I didn’t say he borrowed my book.
I didn’t say he borrowed my book.
Figure 6: Impact of Tone of Voice
The same sentence can have multiple meaning depending on which word is emphasized. The emphasis on a particular word implies additional information than what the words say.
Notice that the meaning of the sentence changes each time, even though the words are the same. The emphasis you place on the word draws the listener’s attention, indicating that the word is important somehow. In this case, the emphasis indicates that the word is an error. So in the first example, I didn’t say he borrowed my book, the phrase includes the message that someone else said it. The implied information continues to change in each sentence, despite the words remaining the same each time.
From India, Chandigarh
Dear Mr Bhanot,
You are absolutely right.
We use to illustrate importance of tone by following sentence in Hindi:
' Roko, mat Jane do' ( Stop, do not let go. )
' Roko mat, jane do' ( Do not stop, let go ).
I would like to add one more thing that many problems arise due to tone of voice. A good suggestion looks like crticism.
Keep posting.
Aarkaydee.
From India, Calcutta
You are absolutely right.
We use to illustrate importance of tone by following sentence in Hindi:
' Roko, mat Jane do' ( Stop, do not let go. )
' Roko mat, jane do' ( Do not stop, let go ).
I would like to add one more thing that many problems arise due to tone of voice. A good suggestion looks like crticism.
Keep posting.
Aarkaydee.
From India, Calcutta
Hi every body - (Thought for day)
Thoughts are the food of the mind. A new thought every day will not only fresh food but will provide the necessary nutrition and stimulant needed to keep the mind healthy and enthusiastic about life. In this day of disruption and chous, this is important.
Each day has its own 'special for the day' (Monday-Peaceful; Tuesday-Loveful; Wednesday-Powerful; Thursday-Knowledgeful; Friday- Pure; Saturday-Merciful; Sunday-Blissful) each offering a 'full' selection from which to feast the mind.
It is recommended Grade 'A' diet.
-Collect from Om Santi Retreat Centre Bilaspur,Gurgaon/ Braham kumaris-
From India, New Delhi
Thoughts are the food of the mind. A new thought every day will not only fresh food but will provide the necessary nutrition and stimulant needed to keep the mind healthy and enthusiastic about life. In this day of disruption and chous, this is important.
Each day has its own 'special for the day' (Monday-Peaceful; Tuesday-Loveful; Wednesday-Powerful; Thursday-Knowledgeful; Friday- Pure; Saturday-Merciful; Sunday-Blissful) each offering a 'full' selection from which to feast the mind.
It is recommended Grade 'A' diet.
-Collect from Om Santi Retreat Centre Bilaspur,Gurgaon/ Braham kumaris-
From India, New Delhi
Hi Today’s thought "If you miss an opportunity, do not cloud your eyes with tears; keep your vision clear so that you will not miss the next one".
From India, New Delhi
From India, New Delhi
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