Very comprehensive, colorful and interesting presentation.
It is said that a great cricket or Tennis player is one who can play well in a majority of diverse conditions if not all conditions. Similarly, the basic thrust should be how to ensure that emotional intelligence is sustained in a majority of work situations. At higher levels it gets tougher because of the complexities involved. I don't think that emotional intelligence can be made functional in a majority of circumstances if people are not passionate about their jobs.
Excerpts from Daniel Goleman's "Working with emotional intelligence"-
"Except for the financially desperate, people do not work for money alone. What also fuels their passion for work is a larger sense of purpose or passion. Given the opportunity, people gravitate towards what gives them meaning, to what engages to their fullest commitment, talent, energy and skill. When people know what they did best and enjoyed, their performance excelled because they made choices that kept them focused and energized.People who feel that their work is repetitive and boring have a higher risk of heart disease than those who feel that their best skills are expressed in their work."
One of India's greatest industrialists Aditya Birla used to say " Business at the bottom level is a science and at higher levels is an art". Since emotional intelligence has a strong weightage in that art, excerpts from Harvard Business Review's "The mind of a leader" are worth noting:-
“If you are looking for leaders, how can you identify people who are motivated by the drive to achieve rather than by external rewards? The first sign is a passion for the work itself — such people seek out creative challenges, love to learn and take grade pride in a job well done. They also display an unflagging energy to do things better and are forever raising the performance bar.”
Only if you have such energy can you exercise emotional intelligence with everyone else in a majority of circumstances. Often it's the people who are very successful financially who find themselves asking, "Is this all there is?" But it's more than time and it's more than money. In a recent cover story of Fortune magazine, one executive was quoted as saying "You get to the top of the ladder and find that maybe it's leaning against the wrong building." How can such people who are in conflict with their own selves exercise emotional intelligence with others. In the introductory page of
http://mypyp.wordpress.com/ , there are examples of people who have written entire books on how dissatisfied they are.
Focus should be on the working knowledge of emotional intelligence.