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Customer service training
Hiya need some advice on 6 hrs customer service training for my client. what are the relevant topics that i should cover? is there a particular module on an hourly basis that i can follow? tx sanchita
Customer service training module
Dear all recently i coordinated customer service trainig attached is the pps presention for sharing. rgrds zati
Retail - customer service
Dear friends thank you for all your kind words for my previous posting on retail customer service. my earlier posting is a combination of customer service and selling skills. i hope some of customizing an using with your trainees. i made exclusive module on retail customer service which only deals with service aspects for frontline staff. this can be easily run without much customization. this time i would able to incorporate stories and vidoes this time. unfortunately i wouldnt able to attach videos because of huge size. if someone is serious about running this module do contact me for these videos. i will be more than happy to help you out. thank you for your continious posts and sharing your work here. enjoy the learning.
Help with module to train cs and ops staff
Hi i am new to the training area..can say illiterate about training... we are planning to conduct a training session for all the customer service and operations staff.. i have been asked to just create a module or the topics appropriate for ops team please could you suggest me some of the relevant topics for operations... thanks in advance regards leena
Activity for sales training
Dear all i am working for an auto firm where is wish to design a training module for the sales representatives of the company. in the training module i wish to check participants level of customer understanding i.e. psychology of customers and his role in it. please suggest some test.
Training module !!!
Dear friends hello i need to prepare a training module for managers on leadership motivation etc. can some one tell me what should be the contents of a training module. what are the points i need to keep in mind while designing the module & how can i conduct the training effectively? need ur comments urgently. regards