Employee Satisfaction Surveys

Atomleaf

Employee productivity and innovation, and the creation of satisfied, loyal customers all rely on one common element -- employee satisfaction.

To proactively and positively address employee satisfaction you must first know what is on your employees' minds and how they feel about the tools they have to do their jobs, the support they get from supervisors and peers, and how they view the quality of teamwork and communications in your organization.

* Do employees think their opinions are valued?
* How do they feel about the quality of the company's products and services?
* Are working conditions and HR programs supporting their needs and allowing them to perform at their best?

If you haven't asked employees what's on their minds lately, you won't have the answers to these questions, or at best can only guess as to whether improvements are needed. You are missing the opportunity to maximize profitability.

Studies have shown the link between employee satisfaction and profitability:

* Satisfied employees are more productive and create greater customer value
* Greater value produces higher customer satisfaction and loyalty
* More loyal customers mean more repeat business and referrals -- and greater profitability

If this is not reason enough to be in touch with your employees' thinking, some research firms are finding only 25 percent of workers today feel a strong attachment to their employers and some futurists' studies confirm that 30 to 40 percent of today's workers are ready to leave their companies when the market picks up. Do you know how your employees feel about your company?

Regards

Atomleaf

Benefits of Employee Satisfaction survey:

The information garnered from employee satisfaction surveys can give you the management knowledge that directly impacts the bottom line and fosters positive employee relations in any or all of the following ways:

* identifying cost-saving opportunities
* improving productivity
* reducing turnover
* curbing absenteeism
* strengthening supervision
* evaluating customer-service issues
* assessing training needs
* streamlining communication
* benchmarking the organization's progress in relation to the industry
* gauging employees' understanding of, and agreement with, the company mission

Regards

Infosurv

We agree wholeheartedly with your posts above. My company (Infosurv, Inc.) has been a longtime believer in measuring employee satisfaction on a regular basis.

We've written a white paper that deals with this topic and has some very interesting findings such as:

"Between 40 and 80 percent of customer satisfaction and loyalty is determined by the customer-employee relationship, depending upon the industry and market segment. At Sears, employee satisfaction accounts for 60 to 80 percent of customer satisfaction."

“Conducting employee surveys is an inexpensive, sensible approach to monitoring if you are doing the right things to earn that sense of commitment from your employees. The small investment of time and money in an employee survey will be repaid many times over through more satisfied and loyal customers and reduced hiring and re-training costs.”

If you would like to view the white paper, it is available on our website via this link: http://www.infosurv.com/about_us.htm#papers

Regards,

Chris Gwinner

*******************************
Chris Gwinner
Senior Project Manager
Infosurv, Inc. | 2115 Monroe Drive, Suite 100 | Atlanta, GA 30324 | USA
404.745.9255 x25 (direct) | 888.262.3186 (toll-free) | 404.506.9114 (fax)

| web: www.infosurv.com
"We turn information into power."

Infosurv

We agree wholeheartedly with your posts above. My company (Infosurv, Inc.) has been a longtime believer in measuring employee satisfaction on a regular basis.

We've written a white paper that deals with this topic and has some very interesting findings such as:

"Between 40 and 80 percent of customer satisfaction and loyalty is determined by the customer-employee relationship, depending upon the industry and market segment. At Sears, employee satisfaction accounts for 60 to 80 percent of customer satisfaction."

“Conducting employee surveys is an inexpensive, sensible approach to monitoring if you are doing the right things to earn that sense of commitment from your employees. The small investment of time and money in an employee survey will be repaid many times over through more satisfied and loyal customers and reduced hiring and re-training costs.”

If you would like to view the white paper, it is available on our website via this link: http://www.infosurv.com/about_us.htm#papers

Regards,

Chris Gwinner

*******************************
Chris Gwinner
Senior Project Manager
Infosurv, Inc. | 2115 Monroe Drive, Suite 100 | Atlanta, GA 30324 | USA
404.745.9255 x25 (direct) | 888.262.3186 (toll-free) | 404.506.9114 (fax)

| web: www.infosurv.com
"We turn information into power."

Infosurv

We agree wholeheartedly with your posts above. My company (Infosurv, Inc.) has been a longtime believer in measuring employee satisfaction on a regular basis.

We've written a white paper that deals with this topic and has some very interesting findings such as:

"Between 40 and 80 percent of customer satisfaction and loyalty is determined by the customer-employee relationship, depending upon the industry and market segment. At Sears, employee satisfaction accounts for 60 to 80 percent of customer satisfaction."

“Conducting employee surveys is an inexpensive, sensible approach to monitoring if you are doing the right things to earn that sense of commitment from your employees. The small investment of time and money in an employee survey will be repaid many times over through more satisfied and loyal customers and reduced hiring and re-training costs.”

If you would like to view the white paper, it is available on our website via this link: http://www.infosurv.com/about_us.htm#papers

Regards,

Chris Gwinner

*******************************
Chris Gwinner
Senior Project Manager
Infosurv, Inc. | 2115 Monroe Drive, Suite 100 | Atlanta, GA 30324 | USA
404.745.9255 x25 (direct) | 888.262.3186 (toll-free) | 404.506.9114 (fax)

| web: www.infosurv.com
"We turn information into power."

Parag Dadpe

Hi Chris,

Nice to know that you guys have written a white paper on Employee satisfaction survey, now if you can guide as how did you guys do an analysis of the survey. what kind of methods were used in calculating the satisfaction index? Please let me know if you can help me in this regard, i have to roll out a survey for 700 people.