Hi Rgds/Masz ,
Speaking of KPI for general clerk. www.smartKPIs.com may be a good resource for you. It contains a user friendly library of well-documented performance measures. At the moment it lists over 3200 KPI examples, grouped in 73 functional areas, as well as 83 industries and sub-categories.
KPI examples for general clerk are available on this page smartkpis.com-administration office support They include but not limited to:
% Answer acurracy
% Application/mail in processing
% Increase in accuracy rate
In addition to examples of performance measures, www.smartKPIs.com also contains a catalogue of performance reports that illustrate the use of KPIs in practice.
Examples of such reports for corporate services are available on: smartKPIs.com - KPIs in practice from Corporate Services functional area
The website is updated daily with new content, so check it from time to time for additional content.
Please note that while examples of performance measures are useful to inform decisions, each performance measure needs to be selected and customized based on the objectives and priorities of each organisation.
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