Masznita Mohamed Started The Discussion:
Hi to all the Network, Just wanna help if anyone can share on the sample of KRA & KPI for General Clerk ? Rgds/Masz
Posted 29th December 2009 From Malaysia, Kuala Lumpur

Hi Rgds/Masz ,

Speaking of KPI for general clerk. may be a good resource for you. It contains a user friendly library of well-documented performance measures. At the moment it lists over 3200 KPI examples, grouped in 73 functional areas, as well as 83 industries and sub-categories.

KPI examples for general clerk are available on this page office support They include but not limited to:

% Answer acurracy
% Application/mail in processing
% Increase in accuracy rate

In addition to examples of performance measures, also contains a catalogue of performance reports that illustrate the use of KPIs in practice.

Examples of such reports for corporate services are available on: - KPIs in practice from Corporate Services functional area
The website is updated daily with new content, so check it from time to time for additional content.

Please note that while examples of performance measures are useful to inform decisions, each performance measure needs to be selected and customized based on the objectives and priorities of each organisation.

Best regards,

Anita Liang
Research Analyst
Posted 20th May 2010 From Australia


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