Ajmal Mirza
35

Found this useful resource... Really practical and should be practiced

How’s Your E-mail Etiquette?

In a fast moving global economy, e-mail offers you the convenience of being able to quickly get your message across to your colleagues or clients at any hour of the day or night. The Internet revolution has had the unintended effect of decreasing the use of oral communication and increasing the importance of text - particularly e-mails - as the primary means of business communication. Employees are no longer writing memos to each other; they are sending e-mails.

But are we taking e-mails as seriously as our other business correspondence? Remember, your correspondence says a lot about you, and E-mail etiquette (also called netiquette) not only makes for effective professional communication, but also helps you build a good professional image within your organisation and with clients.

Mind Your Manners

Be conversant with the fact that there are some people who are very sensitive to being addressed by their first names. When in doubt, use Mr., Ms., Sir, Madam or Dr. (if appropriate). When you are replying to an e-mail and the sender of the original message has used his or her first name only, then you could safely assume it’s all right to use that person’s first name as well.

Next, there are three words in the dictionary that are very important to netiquette. People may not notice these words when they’re there, but if you forget to use them, you’ll come across looking disrespectful and ungrateful. These very powerful words are “Please” and “Thank You”.

Don’t Use That Tone With Me

Tone is a difficult thing to explain. Remember when your parents would say “Don’t use that tone of voice with me, young lady (or young man)?” Your feelings come across by the way you say something. It is easy to change your tone when you’re speaking. When you’re writing it’s very hard to do so. Whenever you write an e-mail, you should read your message over several times before you hit send. Make sure that you come across as respectful, friendly, and approachable. And don’t sound curt or demanding. Sometimes just rearranging your paragraphs will help.

If you’re writing to someone you’ve communicated with before, you might want to begin by saying “I hope you are well.” E-mail writers often use emoticons to convey a certain tone. For those of you who don’t know what these are, emoticons are little faces made up by arranging parentheses, colons, and semi-colons. Use good judgement here. If you are writing to someone frequently and share an informal relationship, then emoticons are okay. If you’re writing to a prospective client or your boss, stick to words only. Avoid writing your message using all uppercase letters. It looks like you’re shouting.

And Your Point Would Be...?

When possible, don’t ramble. Be concise and get to your point as quickly as you can. However, don’t leave out necessary details. If providing a lot of background information will help the recipient answer your query, by all means, include it. You may even want to apologize for being so verbose at the beginning of the message.

Plz Don’t Abbrvt.

Never ever use U instead of you, 2 instead of to or too, plz instead of please, and thanx instead of thanks. It’s fine for personal e-mails. Business e-mails should be more formal. Of course, frequently used abbreviations such as Mr. and Ms., FYI (for your information), inc., and etc. are fine.

Spelling Counts... Grammar Too

Use your spell checker. That’s what it’s for. Don’t rely entirely on the spell checker though. If you’re using the wrong spelling for a particular use of a word, i.e. two vs. to vs. too, the spell checker won’t pick it up. A minor typographical error in a lengthy e-mail will generally go unnoticed, but a series of typographical, spelling, and grammatical errors will indicate a lack of professionalism and has the potential to cost you business or maybe even your job.

Use A Descriptive Subject Line

Always use a subject line in your e-mails. Make sure the subject line is brief, but descriptive. Make an effort to keep your subject line to six or fewer words. The subject line is supposed to be brief and summarize the message, and not become the whole e-mail content. You can summarize the action item of e-mail in the subject line e.g., “Tues. meeting canceled.”

Keep Check On Numbers

Be conservative about who you send your e-mails to. Only send it to those who are directly affected by the issue in question. Ask yourself, is this information useful to this person? Is this level of detail appropriate for this person, or should I send them a summary when everyone’s input is gathered and we have come to a conclusion?

Send the e-mail “To” the person or people that you are asking for an answer or action, and be specific about what you are asking of whom. Send a courtesy copy (cc) to those who need to be aware of the request but are not asked to act upon it or respond to it. Double check that you have properly attached documents to avoid sending a second message.

Check messages frequently - at least three times a day. Immediately respond, delete, forward, or save to a folder as appropriate. The more you leave messages sitting in your Inbox, the bigger the chore to gain control again. It is also easy to lose track of an important action item, or message, if you do not keep it organised.

Just like any other type of written message, be aware that it could be forwarded to others or saved indefinitely. Be prudent in what you decide to write in an e-mail.

Include a signature of no more than four lines. Your signature should provide the recipient with a means to contact you other than e-mail, and should mention your designation, company name etc.

For internal communication, it is not necessary to always produce highly organised and precisely worded e-mails. However, etiquette is not totally abandoned in internal communication, particularly when it comes to professional courtesy.

Make A Good First Impression

Though e-mails are less intrusive than a phone call and faster than a letter, first impressions are as important here as any other business communication tool. An e-mail may be your introduction to someone you never met before like a prospective client or new boss or colleague or even a prospective employer. Take your time putting together a well-written message. Once you hit the send button you won’t have another chance.

Vidhi Ahuja http://naukri.com <link updated to site home>

From India, Ahmadabad
Ajmal Mirza
35

Top 10 list of SMS etiquette

Text messaging is one of the simplest and most useful means of mobile communication. No one can doubt the popularity of text messaging and short messaging service (SMS) in particular - more than 50 billion SMS messages were sent across the world's GSM networks in the first quarter of 2001, a fivefold increase over the previous year - and there's no slowdown in sight.

# Common courtesy still rules. Contrary to popular belief, composing an SMS while you're in a face-to-face conversation with someone is just about as rude as taking a voice call.

# Remember that SMS is informal. SMS shouldn't be used for formal invitations or to dump your girlfriend or boyfriend. The casualness of SMS diminishes the strength and meaning of the message.

# Don't get upset if you don't get a reply. Before you text someone and get frustrated at the lack of a response, be sure that they're familiar with how to use the service, and that their carrier will accept messages from yours.

# Be aware of your tone. It is extremely difficult to discern tone in text messages, just as in e-mail. What seems to you to be a completely innocuous message may be grossly misinterpreted by the recipient, causing certain discomfort if not irreparable harm.

# Don't SMS while you're driving. Talking on the phone is bad enough. You won't know what hit you - or what you hit - if you are pounding out a message on your keyboard.

# Leave the slang to the kids. Don't expect your stodgy superiors at work to be hip to the lingo of the SMS streets. And don't expect to win points with your kids by trying to be cool, either.

# Remember that SMS can be traced. Anonymous messages - if you must send them -are still best sent from Web sites.

# Be conscientious of others' schedules. Don't assume that because you are awake, working, not busy, or sober that the person you're texting is as well. Many a pleasant slumber have been interrupted by recurring "beep-beep...beep-beeps" of messages.

# If it's immediate, make a voice call. If you can't get through and your text message is ignored, there's probably a good reason. There are still some times when people don't even have a thumb free to respond.

# Remember that your phone does have an off button. There are very, very few things in the world that absolutely cannot wait.

From India, Ahmadabad
nivedhitha
1

hello every body i need info on sites which provides ample business letters. i need the info urgently! wud be grt if u guys cud respond immediately
From India, Madras
Ajmal Mirza
35

Try this link

http://www.quazell.com/BusinessLetters/default.htm

it has sample letters for

* 10-Day Notice Before Collections on Delinquent Account

* 30-Day Notice to Quit

* Acceptance of Counter Proposal

* Acceptance of Order With Delivery in Lots

* Acceptance of Purchase Security Agreement

* Acceptance of Resignation

* Acknowledged Receipt of Goods

* Acknowledged Resignation

* Acknowledgement and Acceptance of Order

* Acknowledgement from Publisher, Comments Referred to Author

* Acknowledgement of Application

* Acknowledgement of Cancellation of Backorder

* Acknowledgement of Change in Meeting Date

* Acknowledgement of Customer Praise of Employee

* Acknowledgement of Letter

* Acknowledgement of Merchandise Returned for Repair

* Acknowledgement of Modified Terms

* Acknowledgement of Notification of Lease Transfer

* Acknowledgement of Receipt (Documents)

* Acknowledgement of Receipt of Estimate

* Acknowledgement of Request for Bid, Confirmation of Deadline

* Acknowledgement of Unsolicited Idea

* Acknowledgement of Warranty and Instruction for Product Return

* Acknowledgment of Correspondence Indicating Postal Delay

* Advance Notice of Out of Business Sale

* Affidavit for Lost, Stolen, Destroyed Stock Certificate

* Affidavit of No Lien

* Agreement to Compromise Debt

* Agreement to Extend Debt Payment

* Amendment to Lease

* Announcement of Additional Location

* Announcement of Business Name Change

* Announcement of Catalog Price Reductions

* Announcement of Change of Address

* Announcement of Change of Address for Billing

* Announcement of Clearance Sale

* Announcement of Free Delivery Limitations Change

* Announcement of New Area Representative

* Announcement of New Area Representative Visit

* Announcement of New Business Opening

* Announcement of New Discount

* Announcement of New Pricing Policy

* Announcement of New Shipment Arrival

* Announcement of Partnership Buyout

* Announcement of Price Increase

* Announcement of Price Reduction

* Announcement of Special Discount Offer

* Apology & Proposal on Overshipped Merchandise

* Apology After Cancellation of Order

* Apology and Replacement of Damaged Goods

* Apology and Request for Extension of Time to Deliver Goods

* Apology and Tender of Compensation

* Apology for Accounting Errors and Past Due Notices

* Apology for Delay of Refund

* Apology for Delayed Response & Request for Meeting

* Apology for Not Crediting Payment

* Apology for Not Crediting Payment from Prompt Payer

* Apology for Overshipment

* Apology for Poor Service Rating on Customer Questionaire

* Apology to Customer for Accounting Error

* Apology to Receiver of NSF Check

* Application for License

* Appointment for Employment Interview and Testing

* Appointment for Testing

* Assignment

* Assignment and Transfer of Stock Certificate

* Assignment of Accounts Receivable (With Non-Recourse)

* Assignment of Accounts Receivable (With Recourse)

* Assignment of Contract

* Assignment of Copyright

* Assignment of Deed of Trust

* Assignment of Income

* Assignment of Lease

* Assignment of Lease

* Assignment of Lien

* Assignment of Literary Propery

* Assignment of Security Interest

* Assignment of Trademark

* Assignment of Trademark

* Assignment of a Claim for Damages

* Authorization

* Authorization to Direct Bill for Corporate Guest

* Bid for the Purchase of Real Property (Probate)

* Bill of Sale

* Bill of Sale (with Warranty of Title)

* Business Credit Application

* Business Credit Application Form

* Certificate of Abandonment of Fictitious Business Name

* Certificate of Installation, Leased Equipment

* Certification of Satisfaction of Lien

* Change of Address Awaiting Refund

* Charge Account Credit Limit Raise Notification

* Charge Account Terms and Conditions Form

* Charge Back Application of Discount on Delayed Shipment

* Collateral Decision, Request for Preparation of Loan Documents

* Collections Report on Current Status of Debt

* Commendation

* Commendation and Refusal of Request for Raise

* Commercial Account Analysis Form

* Commitment Form (Advertising)

* Company Bonus Letter

* Company Credit Account Approval Letter

* Company Credit Account Denial Letter

* Company Credit Account Denial for Unfavorable Report

* Complimentary Letter to Employee on Handling of Difficulty

* Complimentary Letter to Employee on Handling of Emergency

* Complimentary Letter to Hotel

* Complimentary Letter with Individual Commendation

* Confidential Information Agreement

* Confidentiality Agreement Between Firms

* Confirmation of Acceptance of Employee Suggestion

* Confirmation of Extension of Payment Date

* Confirmation of Interview Appointment

* Confirmation of Purchase Agreement

* Confirmation of Telephone Report of Problem

* Confirmation of Verbal Order

* Congratulations on Employee on 5-Year Anniversary

* Congratulations on Expansion

* Congratulations on Formation of New Company

* Congratulations on Increased Sales

* Congratulations on Outstanding Achievement

* Congratulations on Promotion 1

* Congratulations on Promotion 2

* Congratulations on a Job Well Done

* Congratulations to New Businesss

* Congratulations to New Owners

* Consignment Agreement

* Consignment Letter

* Consumer Credit Application

* Consumer Credit Application Form

* Contract 1, Goods

* Contract 2, Goods

* Contract Proposal for Services

* Conversion of Open Account to C.O.D.

* Correction of Deposition

* Corrections to Derogatory Credit Report

* Cover Letter for Loan Book

* Cover Letter in Response to Catalog Request

* Cover Letter, Product Literature in Response to Phone Inquiry

* Cover Letter, Renewed Charge Chard

* Credit Dept Report to Collections on Past Due Account

* Credit Extension to Past Due Preferred Customer

* Customer Incentive Program Announcement

* Customer New Charge Card Cover Letter

* Customer Revival, Auto Mechanic

* Customer Revival, Preferred Customer Private Sale

* Customer Revival, Product Sales

* Customer Revival, Small Shop

* Customer Service Request Form

* Decline of Venture Offer

* Decline to Interview Referred Job Applicant

* Deliveries Held Until Past Due Balance Paid

* Demand by Secured Party for Possession of Collateral

* Demand for Acknowledgement of Shipping Dates

* Demand for Delivery

* Demand on Guarantor

* Demand that Future Payments Be by Certified Check

* Demand to Endorsers for Immediate Payment

* Denial of Request for Additional Discount

* Denial of Request for Extension of Time

* Denial of Request for Quarterly Billing

* Directed Letter of Recommendation Requesting Reply

* Discharge of Security Interest

* Disclosure Statement, Fair Credit Reporting Act

* Disclosure of Investigative Consumer Reports

* Discreet Letter of Resignation

* Disputed Balance Notice

* Employee Invention Agreement

* Employee Non-Compete Agreement

* Employee Non-Compete Agreement (Specific Radius)

* Employee Photo and Recording Release

* Employee Suggestion for Company Meeting

* Employer's Verification on Loan Applicant

* Employment Agreement

* Employment Agreement

* Employment Information Form

* Employment Letter

* Employment Reimbursesment Agreement

* Equipment Leasing Agreement

* Equipment Maintenance Agreement

* Escrow Check Receipt

* Escrow Fee Worksheet

* Expense Account Statement

* Expense Account Statement Form

* Explanation for Delay of Partial Shipment

* Explanation of Insurance Rate Increase

* Extension of Lease

* Fictitious Name Certificate - By Corporation

* Fictitious Name Certificate - Individual

* Fictitious Name Certificate - Partnership

* Fifth Overdue Payment Reminder, Notice of Credit Hold

* Final Demand for Payment on Delinquent Account

* Final Notice Before Legal Action

* Final Notice of Impending Litigation

* Final Warning Before Dismissal

* Financing Statement

* Firm Letter on Past Due Account

* Five Day Demand for Payment

* Follow Up Letter, Travel Agency

* Follow-Up on Release of Pending Order

* Fourth Overdue Payment Reminder

* Friendly Apology for Late Payment

* General Affidavit

* Going-Away Pary Invitation and Gift

* Good Customer Conversion of Account to C.O.D.

* Good Faith Partial Payment to Creditor

* Grant of Request for Extension of Time

* Guarantee

* Guarantor Instrumernt

* Holiday Letter to Stockholders

* Individual Charge Account Denial Letter

* Initial Notice of Balance Discrepancy

* Inquiry to Manufacturer on Product Availability

* Insurance Binder

* Insurance Refund on Close of Escrow

* Invitation to Demo New Product Line

* Job Applicant Education Verification Cover Letter

* Job Applicant Employment Verification Form

* Lapsed Subscription Renewal Offer

* Late Payment Cover Letter

* Late Return Authorization

* Letter Cancelling Unfilled Order

* Letter Notice of Job Opening

* Letter Notice of Litigation

* Letter Notice of Recission

* Letter Order of Merchandise

* Letter of Appreciation to Employee

* Letter of Authorization to Negotiate

* Letter of Credit (General)

* Letter of Credit (Irrevocable)

* Letter of Default on Promissory Note

* Letter of Encouragement to Sales Staff

* Letter of Follow Up or Duplicate Order

* Letter of Resignation

* Letter of Understanding Regarding Terms of Proposed Contract

* Letter to Customer Not Home for Service Appointment

* Letter to Small Businessman in Advance of Collections

* Long Reply to Inquiry About Discontinued Model

* Media Survey Form

* Memorandum on Sales Seminar

* Merry Xmas in Many Languages

* Monthly Partial Payment to Creditor

* Mutual Cancellation of Lease

* Mutual Release

* Negative Response to Job Application

* Negative Response to Job Application, No Openings

* Negative Response to Job Candidate Interview

* New Business Announcement for Use with Credit Application

* New Customer Welcome

* New Employee Welcome

* New Fictitious Name Certificate Due to Change - Partnership

* New Open Account Welcome & Terms Letter

* New Salesman Follow-Up Letter After First Meeting

* Note Secured by Deed of Trust (Straight Note)

* Notice and Acknowledgement of Service Rate Increase

* Notice and Tender by Debtor

* Notice of Annual Meeting of Shareholders

* Notice of Appeal

* Notice of Application as Sole Trader

* Notice of Application for Zoning Variance, Exception, or Permit

* Notice of Approval of New Credit Account

* Notice of Back-Ordered Item

* Notice of Bulk Transfer

* Notice of C.O.D. Terms

* Notice of Cancellation of Contract

* Notice of Change of Address

* Notice of Claim of Defective Goods

* Notice of Claim of Lien

* Notice of Credit Limit, Conversion to C.O.D.

* Notice of Credit for Merchandise Damaged in Shipment

* Notice of Default

* Notice of Defective Goods

* Notice of Defects in Goods After Acceptance

* Notice of Delay on Back Order

* Notice of Delayed Shipment

* Notice of Dishonored Check

* Notice of Dispatch

* Notice of Dissolution (Partnership)

* Notice of Error in Shipment and Request for Return Authorization

* Notice of Impending Litigation After Unproductive Arrangements

* Notice of Inability to Fill Order

* Notice of Inability to Ship

* Notice of Intent to Exercise Warehouse Lien By Auction

* Notice of Intention to File a Mechanic's Lien

* Notice of Intention to Foreclose

* Notice of Intention to Make a Private Sale After Breach

* Notice of Intention to Sell Goods After Breach

* Notice of Layoff

* Notice of Lease

* Notice of Non-Conforming Goods

* Notice of Opposition to Zoning Request

* Notice of Overdue Account

* Notice of Packing Slip Requirements

* Notice of Private Sale of Collateral

* Notice of Promotion

* Notice of Public Sale of Collateral

* Notice of Receipt on Incomplete Shipment

* Notice of Recission

* Notice of Recission of Release

* Notice of Reclamation

* Notice of Refusal to Accept Delivery

* Notice of Rejected Bid

* Notice of Rejected Counter-Propopsal

* Notice of Rejection of Goods

* Notice of Resale

* Notice of Return of Goods Sold on Approval

* Notice of Revocation of Authority

* Notice of Right of Recission

* Notice of Right of Recission

* Notice of Termination of Lease

* Notice of Unsatisfactory Performance

* Notice of Violation of Warranty Exclusion

* Notice of Withheld Delivery

* Notice of Withholding Future Deliveries

* Notice on Receipt of Unacceptable Merchandise

* Notice to Account Debtor of Assignment

* Notice to Cancel Entire Order

* Notice to Cancel Shipment of Back-Ordered Goods

* Notice to Customer of Check Returned NSF

* Notice to Debtor of Assignment of Debt

* Notice to Deliver Possession

* Notice to Disregard Letter Indicating Inability to Ship

* Notice to Elect to Accept Damaged Goods

* Notice to Employee Unqualified for Xmas Bonus

* Notice to Employees of Bonus Cancellation

* Notice to Employees of New Vacation Policy

* Notice to Emplyees of Unsatisfactory Behavior

* Notice to Exercise Lease Option

* Notice to Pay Rent or Quit

* Notice to Prior Secured Party of Purchase Money Security Interest

* Notice to Quit for Non-Payment of Rent

* Notice to Stop Goods In Transit

* Notice to Suspend Deliveries and Request for Release

* Notice to Terminate AKA Account

* Notice to Terminate Tenancy-at-Will (by Landlord)

* Notice to Terminate Tenancy-at-Will (by Tenant)

* Notification of Returned Merchandise Credit

* Offer of 2% Discount for Speedy Payments

* Offer of Assistance to Family During Employee Illness

* Offer of Letter of Recommendation

* Offer to Loan Customers to Move December Payment

* Offer to Special Order Merchandise Not in Stock

* Order Referral to Local Dealer

* Overdue Payment Reminder Letter

* Part Arrival Notice, Request to Schedule Service

* Parts Arrival Notification

* Party Announcement for New Product Line

* Payment on Specific Accounts

* Permission to Discuss Consumer File

* Permission to Use Copyrighted Material

* Permission to Use Quote or Personal Statement

* Personal Financial Statement

* Personnel Emergency Record Form

* Pest Control Service Agreement

* Photo and Recording Release

* Pledge of Personal Property as Collateral Security

* Pledge of Shares of Stock as Collateral Security

* Policy Explanation and Denial of Request

* Policy Letter on Vehicle Expense Reimbursement

* Power of Attorney

* Pre-Employment Checklist

* Pre-Employment Checklist Form

* Pre-arrival Letter to Hotel for Corporate Guest

* Preferred Customer Sale Announcement

* Promissory Note

* Promissory Note (Demand)

* Promissory Note (Demand)

* Promissory Note (In Lieu of Open Account Debt)

* Promissory Note (Installment Note - Short Form)

* Promissory Note (Long Form)

* Promissory Note - Installment

* Promissory Note - Installment - With Acceleration Clause

* Promissory Note With Guaranty

* Promissory Note and Disclosure Statement

* Promotional Letter 1, Equipment Leasing

* Promotional Letter 2, Equipment Leasing

* Promotional Letter, Accountant

* Promotional Letter, Advertising Art

* Promotional Letter, Air Conditioning Service

* Promotional Letter, Air Freight

* Promotional Letter, Antique Shop

* Promotional Letter, Appliance Store

* Promotional Letter, Bank

* Promotional Letter, Bank Trust Dept

* Promotional Letter, Bicycle Shop

* Promotional Letter, Boat Shop

* Promotional Letter, Book Seller

* Promotional Letter, Bridal Shop

* Promotional Letter, Building Security

* Promotional Letter, Bus Charter

* Promotional Letter, Business Broker

* Promotional Letter, Carpet Cleaning

* Promotional Letter, Catalog Sales

* Promotional Letter, Charge Account

* Promotional Letter, Commercial Property Broker

* Promotional Letter, Corporate Security

* Promotional Letter, Direct Mail Service

* Promotional Letter, Domestic Services

* Promotional Letter, Drinking Water

* Promotional Letter, Dry Cleaner Supplies

* Promotional Letter, Finance Company

* Promotional Letter, Furrier

* Promotional Letter, Health Spa

* Promotional Letter, Insurance

* Promotional Letter, Interior Design

* Promotional Letter, Medical Lab

* Promotional Letter, Moving Company

* Promotional Letter, Music School

* Promotional Letter, Office Space

* Promotional Letter, Oriental Rugs

* Promotional Letter, Printer, Xmas Cards

* Promotional Letter, Private Investigations

* Promotional Letter, Public Relations

* Promotional Letter, Schoool Programs and Services

* Promotional Letter, Service Business

* Purchase Order Issued on Acceptance of Delivery Date Estimate

* Purchase Order Letter With Terms

* Recommendation Against Repair

* Recommendation Regarding Repaired Product

* Record of Purchase Form, Warranty Registration

* Referal of Account to Collection Agency

* Refund for Carefully-Packaged Returned Merchandise

* Refund of Duplicate Payment

* Refusal of Employee Request for Early Raise

* Refusal of Offer of Employment

* Refusal of Request for Letter of Recommendation

* Refusal to Accept Late Return of Merchandise

* Refusal to Extend Time on Payment of Invoice

* Release (General)

* Release (Liability)

* Reminder to Employee to Renew Drivers License

* Repair Estimate

* Reply Apology and Notice of Shipment in Replacement

* Reply Cancelling Unfilled Order

* Reply Notice of Reshipment

* Reply Notice of Shipment Being Traced

* Reply and New Customer Welcome

* Reply and Referral to Distributor

* Reply to Inquiry About Discontinued Model

* Reply to Inquiry and Inability to Offer Substitute

* Reply to Notice of Item Missing from Carton

* Reply to Request about Credit Rejection

* Reprimand

* Request for Account Verfication During Audit

* Request for Additional Information Not in Brochure

* Request for Advertising Rate Information

* Request for Advice

* Request for Attendance at Meeting

* Request for Authorization to Substitute

* Request for Character Reference

* Request for Clarification on Applying Payment

* Request for Contractor References

* Request for Credit Application

* Request for Credit Info on New Account

* Request for Credit Information

* Request for Credit and Pickup of Merchandise Delivered Late

* Request for Disclosure of Credit History and Inquiries

* Request for Disclosure on Consumer Credit Investigation

* Request for Documentation of Invoice

* Request for Employment Interview

* Request for Employment Reference

* Request for Estimate of Appraisal Costs

* Request for Extension of Time on Promissory Note

* Request for Full Refund

* Request for Information from Credit Reporting Agency

* Request for Information in Advance of Purchase Order

* Request for Information on Credit Denial (Not Agency)

* Request for Information on Credit Hold

* Request for Information on Invoice

* Request for Information on Purchase Order

* Request for Instructions on Deferred Collections

* Request for Instructions on Parts-Only Warranty Repair

* Request for Instructions on Return of Wrong Merchandise

* Request for Item Missing from Carton

* Request for Leave of Absence

* Request for Listing of Employees to Be Tested

* Request for Name Change on Charge Card

* Request for New Employee Insurance Coverage

* Request for Parts Missing from Carton

* Request for Payment of Unearned Discounts

* Request for Payment, Credit Line Exceeded

* Request for Pickup of Repaired Merchandise

* Request for Price Quote

* Request for Proof of Merchandise Return

* Request for Refund of Duplicate Payment

* Request for Refund on Undelivered Merchandise

* Request for Repair of Enclosed Merchandise

* Request for Replacement of Check on Pending Order

* Request for Replacement of Damaged Merchandise

* Request for Return Authorization

* Request for Transfer of Insurance to New Location

* Request for Verification of Deposit

* Request for Verification of Receivable During Audit

* Request for Warranty Repair

* Request for Wholesale Price List

* Request to Bank for Extension of Time

* Request to Contact Credit Manager on Past Due Account

* Request to Include Landlord in Tenant's Liability Insurance

* Request to Locate Former Employee

* Resignation

* Response to Improper Billing After Payment

* Response to Inquiry Concerning Former Employee, With Reference

* Response to Inquiry Concerning Former Employee, Without Reference

* Response to Invoice Recieved After Payment

* Response to Notice in Regard to Cancelled Coverage

* Response to Order on Expired Credit Card

* Response to Request for Interest Paid Information

* Response to Request for Service on Expired Warranty

* Resubmission of Proposal

* Retirement Party Invitation (Guest)

* Retirement Party Invitation and Gift (Internal)

* Return Authorization

* Return of Check Missing Signature

* Return of Late Payment and Denial of Discount

* Return of Product on Free Trial

* Return of Purchase Order and Request for Advance Payment

* Revocation of Guaranty

* Sale on Approval Acknowledgement

* Sale on Consignment Acknowledgement

* Sales Lead

* Second Overdue Payment Reminder

* Second Request for Correction of Billing Error

* Second Request for Payment (10 Day Demand)

* Second Request for Refund on Returned Merchandise

* Second Request for Renewal of Service Agreement

* Security Agreement

* Settlement Offer on Disputed Account

* Shipment Schedule Acknowledgement of Purchase Order

* Shipments Held Until Past Due Balance Paid

* Short Form of Lease

* Short Request for Leave of Absence

* Specific Guaranty

* Spontaneous Good Customer Relations Letter

* Standard Cover Letter in Response to Inquiry

* Standard Response to Inquiry, Mortgage Company

* Subordination Agreement to Secured Debt

* Subordination to Stated Amount

* Subscriber Letter, News Service

* Suppliers Demand for Instructions

* Termination of Employment

* Thank You for Broadcast of Unsolicited Endorsement

* Thank You for Customer Referral

* Thank You for Evaluation Product, Product Similar, Declined

* Thank You for Evaluation Product, Product Unacceptable

* Thank You for Favorable Product Review

* Thank You for Hiring

* Thank You for Interview

* Thank You for Offer to Help Us Campaign

* Thank You for Offer to Help, Accepted

* Thank You for Payment After Phone Call

* Thank You for Product, Impressed, Declined

* Thank You for Product, Unacceptable, Summary Attached

* Thank You for Submission and Request for Revision

* Thank You for Substitute Check After Denial of Discount

* Thank You for Support During Illness

* Thank You for The Opportunity, Service Business

* Thank You for Tour

* Thank You for Uniform Design

* Thank You for Your Confidence, Service Business

* Thank You for Your Inquiry 1, Price List Enclosed

* Thank You for Your Inquiry 2, Price List Enclosed

* Thank You for Your Inquiry Into Software

* Thank You for Your Kind Comments

* Thank You from Restaurant Following Luncheon

* Thank You to Applicant for Testing

* Thanksgiving Letter to Customers

* Thanksgiving Turkey Distribution to Employees

* Third Letter in Response to Billing Error

* Third Overdue Payment Reminder

* Time Note

* Trade Show Exhibit Questionnaire

* Transmittal for Collection

* Transmittal of Documents for Signature

* University Acceptance Letter

* Unlimited Guaranty

* Verification of Employment and Letter of Recommendation

* Verification of Employment, Without Reference

* Waiver of Confidentiality

* Waiver of Landlord's Claim to Annexed Fixtures

* Welcome Discount for New Enterprise

* Welcome New Customer

* Welcome to New Tenants

* Welcome to Our Family of Customers and Friends

* Withdrawal of Credit on Past Due Account 1

* Withdrawal of Credit on Past Due Account 2

* Xmas Best Wishes to Customers

* Xmas Bonus Letter

* Xmas Credit Extension Announcement

* Xmas Employee Discount Offer

* Xmas Letter, Legend of Saint Nicholas

* Xmas Season Thank You to Valued Customers

From India, Ahmadabad
numerouno
12

It's good to be reminded of these basic rules about e-mail etiquette. I find that my personal e-mails to people I know well don't always measure up to these standards, but when e-mailing in a professional capacity try to be much more particular.
I write as if the e-mail is going to be tabled as an exhibit in a professioanl forum or in a legal case, and make an assessment of how well I think it will stand up to scrutiny.
Progress Enterprise

From Australia, Ballarat
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