Grievance handling

Swati Bhise · #1 02-07-2009, 11:55 AM

I need ideas for handling the grievances of people which do not come in written form. There are many complaints regarding behavioral issues of a department head, however, the juniors only complain verbally.

Swati

Divya_w · #2 02-07-2009, 03:46 PM

Hi,

I feel dont get into this kind of issues. Let them address it to a senior and let the senoir sugget you what to do. Thats the best way. Or else you will be crushed in between. Be receptive but dont react. a bitter pill but i feel have to swollow it.

Warm Regards,

Divya

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shiva_HRM · #3 02-07-2009, 04:00 PM

Dear Swati,

For this we have a evaluation model, PE 360 degrees. You can use it as a weapon on seniors.

Regards,
shiv

HRkirthi · #4 02-07-2009, 04:03 PM

Hai Swati please dont accept those verbal complaints,you hear it as you are interested but dont take action you will be in trouble if they force you ask them to give you complaints in written.

Regards,

HRkirthi · #5 02-07-2009, 04:05 PM

Quote:

Originally Posted by HRkirthi

Hai Swati please dont accept those verbal complaints,you hear it as you are interested but dont take action you will be in trouble if they force you ask them to give you complaints in written.

Regards,

Some people dream of success while others wake up and work hard at it.

Swati Bhise · #6 02-07-2009, 05:19 PM

Thanks Kirthi.
Actually I am also of the same opinion, but I want some indirect way to deal with the situation.

Swati

Swati Bhise · #7 02-07-2009, 05:20 PM

Dear Shiv,

I would like to have a look at the model and its applicability.

Thanks,

Swati

Swati Bhise · #8 02-07-2009, 05:22 PM

Thanks Divya. I have been listening all these days. i can see the problem growing but cannot do anything without written evidence. that's why thinking of some alternative method.

Swati

shiva_HRM · #9 02-07-2009, 05:25 PM

Dear Swathi,

It is as simple as you have evaluated your teacher/lecturer in school. The evaluation form will be issued to all the team members, with out acknowledging names, they have to write the feed back on the supervisor.

Regards,
Shiv

Dakshina murty · #10 02-07-2009, 07:13 PM

It is a strange case. No one will give you in writing , Your first weapon should be " ask them in writing with signature and date"
then half of complaints will comedown. Even , if you entertain complaints verbally , they will not stand by next hour as we see in many cases. You should deal with them tactfully , it requires a bit of patience .

Hope you understand the situation and act.

B.Dakshina Murty
Manager - HR & Admn