Grievance handling

Hi Swathi,

While I can understand the problem you are in, I would still say that you keep quite in this situation and act in consensus rather that being unanimous, as some others have said before.

Don't ever voice your worries and concerns bluntly as it has every chance of getting backfired upon you, especially because you are pointing fingers towards the Dept. Head.

Please take steps professionally rather than being emotional. We all have faced similar situations in some form or the other, but with tact and patience overcame them. That is how, we learnt to cope up with Corporate politics.

Remember, that end of the year your appraisals would probably be in the hands of this person or his/her immediate delegate and it may have a devastating impact which could be detrimental for your career in the organisation you are in.

So please take steps professionally, and please document whatever you do and nothing verbally.

Regards,
Probhat

Thanks Prabhat.

Hi Swathi,
The best way to address any grievience is first of you should have the information, have feelers in every department and ensure the information reaches you immediately.
You can also plan the shop floor meetings along with the floor incharges and HODs so that people will express the same.
All the things won't come to you in black and white. Ex: the performance appraisal process is not impartial and nobody will be ready to give you in writing as everybody will be scared of their superiors and their career.
Some times after getting information you should also meet the employee on one to one basis.
Employees should experience that you won't disclose information and resolve it with your experience and expertize emicably and they should also feel that you are a "shoulder to cry". You should generate that type of confidance in the minds of employees.
Regards - kameswarao

React if willing to stick untill the resolutions or you will invite unnecessary issues to yourself and the employees addressed too.

Such issues according to me are to be address only if recived in written(email) Suggest them to email you with the issues as a procedure you must follow.

If they dont then you will understand the level of grievances youself.

Recently there are some amendments in ID Act.
Pl. find attachment

Regards

Prasad. SBR

Attached Files

IDACTBILL.doc (64.0 KB, 31 views)

We being into operations, people will usually come down with their issues. Try to first of all decide the issues important from the ones which are situation based- for that u will be supposed to hear from both sides and analyse. If you find things really serious to be worked upon, then do discuss it with yr superior. In writing wala idea, wont work much dear.

Regards,
Payal Jain

Swati

First you have to learn one thing no one wants to leave the organisation. Who they leave is their boss.

The only person who so much de-motivates the employee, that the employee start searching for a job. when he gets the better job he quit.

Juniors are not going to write we have to get it clear, but printed copies they will provide without signature call that boss in front of his senior and your show them & don't add any thing be quite.

You will see the result very soon.

Rupendra

I need ideas for handling the grievances of people which do not come in written form. There are many complaints regarding behavioral issues of a department head, however, the juniors only complain verbally.

hey swathi

its a good idea to have counselor on board who will be able to handle such grievances and help the employees resolve it at their end. for issues that are beyond the scope of individual employee, the counselor can bring it to the notice of the HR

Dear Swati....

makiing simple to complex is easier ....but making complex to simple is somewhat simple awsomely....and that requires creative skills...

my suggestion for your quiries are ...

a) place a Suggestion Box in all the departments where the complaints arising from the subordinates...and inform to all the Employees to submit their issues and anything related to the growth of the company ...you will definitely get the suggestions(written form)
from the employees those who are facing issues with their higher officials, it may be complaints or what ever...and it is easier for the employees to place their complaints in the written form (for their safer side)....

this is the system is been carried and followed by somany Multinational Concerns...for solving an issue...

i feel it is simple rether than applying the "PE 360 degrees"...IDEAS...

when there is an issue try to solve it in simple manner than going for complex calculations...

Thanks & Best Regards
Muralikrishna R

Dear Swati...

place some suggestion box in that concerned department where the issues are arising ...and inform to that particular employees or any ...to place their sugestions (so that no body knows who is placing the suggestions in that BOX)

it really works ...and you will get the result in few weeks or in some days ...
Believe this will work much better than any other method...

Thanks & Best Regards
Muralikrishna r