Retention Strategies in ITES-BPO Industry

Hi,

I came across to this article on one of the websites. May be useful..
This article contains "Why people are moving?" "Employee Benefits Provided By Majority Of the BPO Companies" "Retention - A Big Challenge" "Retention Strategies"

Regards,

Ritesh

Attached Files

retention_strategies_in_ites_bpo_industry_357.doc (62.0 KB, 898 views)

I guess we are targeting the wrong level here.

I am a very firm believer of the saying that "People don't leave companies, they leave their Managers"

In BPO's its a common trend to promote good analysts as Team Leader, but are we doing enough to ensure that these Team Leaders have the skills to motivate their team members to keep doing the same monotonous shift job, day in & day out.

If we can ensure that these leaders are trained right before being put on the job then we will be able to see a huge impact on the Attrition rate.

I know there are time constraints where we select a Team Leader today & put him on the job from YESTERDAY (if you know what i mean). This way, these team leaders who have good managers are motivated to learn on the job, but while learning on the job they make mistakes & these mistakes cause people to leave.

Long term plan for the ITES industry has to be to train Managers & Leaders & in my view that is the most viable solution to the attrition problem in the industry.

I might be wrong, but this is what i have observed in my 7 years of career for far.

Regards,
Sameer

__________________
Regards,

Shyamali

http://www.citehr.com/shyamalis-blog-wl274.html

i think ur right sameer .. though i am a fresher i think people leave managers more than organisations.
now a days the trend is changing, previously people shifted for money in priority but now i see people shifting because of friendly working environment and good boss having motivational qualities above money.