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  #101 (permalink)  
Old 18-09-2008, 05:44 PM
sadananda_pvc's Avatar
Join Date: Jul 2008
Posts: 5
Smile

Once again the dare devil is Back.
Dear Associate,
You have thanked all with special remark to Jyothi. Good.
Anyways her comments are appreciated.
Am I right by naming you Anil?
But I feel the communication styles can be one of this.
Passive
Assertive
Aggressive

Extends but does not feel entitled
to “rights;” accepts responsibilities


Both exercises and
extends “rights” and responsibilities


Demands
but does not extend “rights;” does not accept responsibilities



And Also, Unlike the oral presentation of ideas, the written presentation of ideas is governed by some very specific rules. Each of us writes in an individual “style” which we have developed over the years. We are not trying to change that style, but merely suggesting the guidelines below. These suggestions will help you edit and criticize your own (and others’) written material.

1. Proofread aloudeverything going out. By reading aloud, your ear will catch mistakes your eye misses.
2. Make no assumptions. The ideas you are presenting must be explained in full to be understood. PEOPLE READ ONLY WHAT IS ON THE PAGE.
3. Do not lecture. Write only what must be understood to make the proper decision or choice.
4. Rough draft all important letters and reports. Check them for content, sequential development of ideas, and conciseness.
5. Always put yourself in the “other person’s shoes” and ask yourself, “Would I want to read this letter or report? Why? Does it say something of value and real importance to me?”
6. Many people are too busy to read carefully. Be sure your ideas are clear and easy to follow. As a general rule, the most effective manner in which to develop an idea is:
Concept è Benefit Example è Data
This method leads your reader to the conclusion you want because the conclusion is already clearly stated as the concept (hypothesis). Your examples and data are support for the conclusion.
7. Define all “terms” and eliminate vague pronouns. These two traps cause more problems in writing than any other set of conditions.
8. Grammar, punctuation, and spelling should be perfect. Use a dictionary -- either a good unabridged volume or the “spelling checker” version on your computer.
9. Plan your time to allow for proofreading and correcting. When your success depends upon the quality of your letters and reports, there are no excuses for ineptitude. There is no substitute for EXCELLENCE!
You know, I'm the kinda guy , who aims for the positive side of all deeds being focusing the negative effects on it.

Thanking You,
SADANANDA
Sponsors
  #102 (permalink)  
Old 18-09-2008, 06:56 PM
MITA PARMAR's Avatar
Join Date: Apr 2008
Location: mumbai
Posts: 27
Lightbulb Mitu

Dear Goldenknight,

I appreciate the finely covered, though small- but really important aspects while communicating with overseas clients. It will be indeed useful for all of us. The communication perfection is very vital to create a value for yourself in the person's mind you are communicating with. Abruptly used words or language can spoil the play. I look forward to get such useful posts from you in future.

Take care.
  #103 (permalink)  
Old 18-09-2008, 07:02 PM
anjalli's Avatar
Join Date: May 2008
Location: Pune
Posts: 19
Default

Really helpful
Thanks

Regards
Anjalli
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Anjalli
  #104 (permalink)  
Old 19-09-2008, 11:25 AM
rucheegandhi's Avatar
Join Date: Jan 2008
Location: Bangalore
Posts: 1
Default

Quote:
Originally Posted by GoldenKnight View Post
Hi Dears,

Any one not able to download the ppt, mail me to

Please find attached ppt on client communication that I came across...

Hope this would be useful...

I see many views but only few take their time to comment... I would really like the viewers to comment on the same...

THANKS FOR ALL YOUR REPLIES AND COMMENTS My Dears... Even then 89 views but only 9 replies and 7 poll votes... hmmm...

ALSO VISIT MY OTHER THREAD ON "HUMAN VALUES" in the human resources section...

Regards,
G
Hi,

helps alot while customer call, thanks ......keep posting knowledgeable articles.
  #105 (permalink)  
Old 19-09-2008, 03:19 PM
hemaintercon's Avatar
Join Date: Aug 2008
Location: hyd
Posts: 15
Default

I am not able o open the ppt can u pls send it to my mail id i would like to surely see this ppt.

Regards,
Hema
  #106 (permalink)  
Old 20-09-2008, 02:35 PM
sheetal raj's Avatar
Join Date: Aug 2006
Location: hyderabad
Posts: 1
Default

that really nice contribution!!! thanks alot it wud really help ppul at mnc's
  #107 (permalink)  
Old 20-09-2008, 03:16 PM
bankim1960's Avatar
Join Date: Aug 2006
Location: Mumbai
Posts: 6
Default

Good contribution
  #108 (permalink)  
Old 15-12-2008, 07:27 PM
jhilmil19's Avatar
Join Date: Jan 2008
Location: india
Posts: 1
Default

I am not able to see the attachment, plz send me at .

Thanks in Advance
  #109 (permalink)  
Old 15-12-2008, 08:35 PM
Rena 06's Avatar
Join Date: Jul 2008
Location: India
Posts: 13
Default

Hello G,

Its really Excellent & Very useful. Keep posting.

Gud day...
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Rena
  #110 (permalink)  
Old 19-12-2008, 04:26 PM
somapal's Avatar
Join Date: Jun 2008
Location: Hyderabad
Posts: 12
Default

Hi

I would love to see the PPT but I am unable to download it. Can you mail it to me at ?
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