Soft Skills Training Effectiveness

Hi All!

The title of this forum hints at Ask the Seniors and hence this question.

I have been training in soft skills for more than 2 years now. I have been looking for a genuine way of "measuring" the impact / effectiveness of the same.

Let's face it... a simple pen / paper, pre and post evaluation is extremely juvenile in case of soft skills training.

For e.g. if i conducted a program on Motivational Skills, how do i answer the following question:

The employee was "more motivated" after attending this session.

The same applies to programs dealing with written communication, cultural sensitivity etc.

Can some one help me here with measurement parameters or guidelines for this?

Would request the seniors to please look into this...

Dear Rakesh,

Yes it is very difficult to measure to positive change in staff members after training programme. There are different methods through which you can measure the change:

a) Personality Development: - cannot be measured almost
b) Communication Skills: - written communication skills can be measured. Verbal communication for Customer Service Executives can be measured.

and so on.

If managers are well-versed in the subject, ideally manager is the right person to certify that positive change has taken place or not.

Thanks,

Dinesh V Divekar
Soft Skill & Behavioural Training Consultant
Bangalore - 560 094
Mob: +91 9900155394
dineshdivekar(at)yahoo.com

But what are the measurement parameters for the same?

can anyone help me out here? i am sure a lot of people are struggling with answers for this question....

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Thanks to Vish Akella and Bala Bhagavat who gave me a platform to breath life into that vision and each one of you - staff, founding DSAs and all budding entrepreneurs who share the same common vision with us for your unshakable belief in us and continued support.
I recently read a definition of Leadership - "It is the art of accomplishing what the science of management says is impossible"
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