I agree- another thing to add, phone interviews are priceless when recruiting for remote locations. I usually always prefer the face-to-face interview, but phone interviews are advantageous- more so than in person, especially for filling positions in which the employee is primarily on the phones, for example call center/customer service jobs. Even in times when I could have done an in person interview, I chose to conduct the interview over the phone to get a sense of what the candidate would be like if they were selected and actually in the role.
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