Need Suggestion-Very Urgent

Hi Friends,

I am a Soft skill TRAINER in a concern, and here non of the staffs are not having the corporate culture.

i am bringing lot and lots of new ideas regards to training - for example in the recents days i got a permission from the ops manager and then i send a mail to every body that every body in the office will wear their ID cards.

In return i got the negative signs from the managers itself.

Today i asked one the executive that why she is wearing Jeans , on weekdays and she is giving a answer saying that only HR manager told her to wear.

then i went and asked this to the HR manager about this and to my surprise she is saying that i am feeling nothing wrong in it and she is a back office executive ,so nothing matters, however only if you go to the client place you need to wear formals. and if i going to ask her why you r wearing jeans , surely she will tell me that " mam even ur team wear it".

in this office the managers are not following the office culture and they are not letting me to do my job as a trainer.

what should i do -- can i resign my job or what is ur suggestions .

Please ensure everybody reads my scrap and please do give me ur valuable suggestions.

thanks in advance.

__________________
Regards

Chamu

Hello,

Change is always resisted but without a change there is only stagnation and decay.
People feel secure in a status-quo.But changes can be brought about. People only easily accept changes that are perceived for their good!

What is your role in the company? What is people perception of your role?

Whatever changes that you desire to introduce, should be sanctified by the "management". In our culture even today, to a large extent, people would be comfortable in obeying an order and yet demand democracy or being taken into confidence before chages are "forced".

The changes that you are talking about are small changes really. There should be no resistence, but if your bosses are themselves are not clear, you will eat a humble pie every time-not being backed up by the management.

The main reasons for your present predicament are, to my mind:

1. Your role has not been clarified to the employees at large.
2. You have neither a plan nor an approval from your management in bringing about the changes.
3. Your strategy to intorduce these changes is either not in place or is unclear.

Remember, we have a tricky job. We have to bring about changes that are not necessarily "liked" by the people. We have to also earn acceptance from people. Mere use of logic or authority does not help in this area. We have to generate "credibility" and "confidence" so that we may be able to perform effectively.

But why am I saying all this at this early stage only. It is because our future depends upon how we start! If the management does not establish a foundation of thought first and of unity of thought and action thereafter, does not learn to speak with one voice, nothing that you wish to do, even things of company interests, you will experience resistence.

So, take care and go about in a planed manner. The route is-your proposals and methodology and management approval-then your good will and approach. If all this clicks, bringing about the change will be an easy and enjoyable work.

I hope this post helps.

Regards
samvedan
July 3, 2008
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Hi Samvedan,

Thanks for our quite suggestions, i will try to speak the same to my BOSS and try to solve this in the early stage itself.

will revert bck once i implemented this.

thanks a ton

__________________
Regards

Chamu

Hi Chamu,
I have 8 years of call center exp and this is a very common thing that happens.Moreover being a trainer you feel that its your duty to bring the same to the notice of the management. I would suggest you to handle your team first and concentrate on your training and ignore al these petty things. Its really common.
And please do not resign for these petty reasons.....do ur job and be happy... keep smiling as it does not effect you ok....

Regards
Catherine

Hi Catherine,

Thanks for your timely suggestions , it is a small things i do agree to it.

However they are bringing lot of changes to the concern, if you see their mails are so good that they are trying to change the office culture.

but when it comes to me they are giving lots of surprise.

thanks a ton

__________________
Regards

Chamu

Hi chamu,

i do totall agree with the comments of catherine. Rather than taking others behavious into hearts, we should focus on our own KRA's.

Do not carry emotions and enjoy your role.

All the best


Regards,


Surya

Hi Surya,

thanks for ur support on this

__________________
Regards

Chamu

hi
If you want to change the existing culture in the organization, you shouldn't be in hurry. change is very slow process. Rather than directly telling employee what to wear and what not to wear you can send the emails on personality, dress code and ill effects of bad grooming. If the employee still continue to break the rules then take a photo graph of few people who dresses well along with the one who doesnt dress well and put the photo in the internal website( employees with best dress code) and ask the other employees to choose any one among them and circulate the results in internal website.

Hi

Same problem I had encountered in my initial days in my organization. In the begining if you trying to instruct them what they should do or do'nt they will feel you are imposing the things and they will not listen. make it process and develop good relationship with them once relationship formed they will listen to you. In your session try to add humour so they can enjoy while learning and show them broad picture of effective ness of training and development that how they can enhance their personality and career rather imposing training session towards organizational development.
Once you able to develop interpersonal relationship they will follow whatever you will say and they will individually approach you for the upcoming session.

So bottom line is first develop the relation and deliver what they want first rather delivering own training programme.

you will get results surely.

Regards
Rajeev

Hi Prasad,

sure i would take ur suggestions.

__________________
Regards

Chamu