[kiran_ksk]

Dear Friends,

Government of India has an online Grievance forum at

http://darpg-grievance.nic.in/

Can you imagine this is happening in INDIA?

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like
Passport Office, Electricity board, BSNL/MTNL, Railways etc.

I know many people will say that these things don't work in India, but this actually works as one of our colleague in CSC found. The guy I'm
talking about lives in Faridabad. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents
were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents including this guy.

But it was only this guy! Who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal
Corporation of Faridabad were served a show-cause notice and the guy received a copy of the notice in one week. Government has asked the MC
and BSNL about the goof up as it's clear that both the government departments were not in sync at all.

So use this grievance forum and educate others who don't know about this facility. This way we can at least raise our concerns instead of
just talking about the ' System ' in India.

[Lovebird143]

nice article,

may be there should be some forum to complain against malpractices in pvt cos too

[kiran_ksk]

For Pvt Companies we have courts and Government Cells to report to, the problem comes when we have a complaint against these Government Run Departments

[Lovebird143]

well atleast be happy that these govt departments are working,,,

else with so many tiring and long procedures, and paper work, you think can work be done, with so many levels of hierarchy, so many approvals, shortage of manpower, you think the work can be done ..